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Help Desk and User Support Services

Active

Federal

Response Deadline08/07/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract is for Tier 1 and Tier 2 technical support services for embassy staff who rely on telecom systems, encompassing troubleshooting, device configuration, account management, and service activation. This support ensures uninterrupted communication access for U.S. diplomatic personnel stationed at the embassy, with all services required to meet the operational demands of a federal overseas mission. The work must be performed primarily in Antiguo Cuscatlán, where the embassy is located, and the contractor is expected to deliver prompt, reliable, and secure technical assistance tailored to the unique needs of government users. This subcontract is part of the broader Department of State infrastructure initiative and falls under NAICS code 541512 for computer systems design and related services. The opportunity was posted on July 23, 2026, with a firm response deadline of August 7, 2026. While the solicitation number is not provided, the contract details are accessible through the SAM.gov portal, indicating it is a federally managed procurement requiring compliance with applicable federal acquisition regulations. The selected vendor will need to handle sensitive government data and maintain high standards of confidentiality and responsiveness under the oversight of the U.S. Embassy in San Salvador.

General Info

Tier 1 and Tier 2 telecom support for U.S. embassy staff in Antiguo Cuscatlán, ensuring secure, reliable communication.

Agency

Department Of State → US Embassy San SalvadorView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

ANTIGUO CUSCATLAN, SV-LI, SLV

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

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Timeline

PostedJul 23

subcontract

Response DeadlineAug 7

Submission deadline

Response Deadline

08/07/2026, 08:00:00 PM UTCin 12 days

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Organization & Contact Information

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AgencyDepartment Of State → US Embassy San Salvador

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of State → US Embassy San Salvador

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Tier 1/Tier 2 technical support for embassy staff using telecom services, including troubleshooting, device setup, account management, and service activation.

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