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This Solicitation opportunity from Government of Canada was posted on October 30, 2023. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

HELP DESK SPECIALIST

Closed
INFC-2023-24-PS4570International

Contract Overview

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Infrastructure Canada is seeking proposals for Help Desk Specialist services to support its Corporate Services IT division. The selected supplier will provide personnel to assist with the deployment of computers and cellular devices, respond to client IT assistance requests, and manage the rollout of hardware and software upgrades across the department. These services will be performed within the National Capital Region. A single contract will be awarded based on a comprehensive evaluation of technical, performance, and time-based objectives. Infrastructure Canada will select the most suitable proposal according to established evaluation factors, noting that the highest score or lowest cost does not guarantee acceptance. The department maintains the right to accept any proposal as submitted without entering into prior negotiations.

General Info

Infrastructure Canada seeks Help Desk Specialists for IT support and deployment in NCR.

Place of Performance

*National Capital Region (NCR), CAN

Set-Aside

NONE

Documents

0

No documents available

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyGovernment of Canada → Infrastructure Canada
Contacts1 person available
OfficeN/A
Office AddressN/A
Contacts
Alexander CaroPoint of Contact

Full Description

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Infrastructure Canada (INFC) IT Services, Corporate Services requires Help Desk Specialists to work with INFC personnel to assist in deploying computers and cellular devices, to respond to clients’ requests for Information Technology (IT) assistance, to roll out hardware and software upgrades, and to address other related activities in the Department. Infrastructure Canada (INFC) is requesting proposals for Help Desk Specialist Services as detailed in this RFP. The proposal must set out the means by which the technical, performance, time and other goals and objectives will be met, with regard to all stated requirements. INFC will consider entering into a contract with the supplier that submits the most suitable proposal as determined by the evaluation factors set out in this RFP. One (1) contract will be awarded as a result of the evaluation of the responses to this RFP. Neither the qualifying proposal that scores the highest points nor the one that contains the lowest cost will necessarily be accepted. INFC reserves the right to accept any proposal as submitted without prior negotiations.

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