Help Desk support for CARES applications, end user support, and T2

The contract seeks support services for CARES applications, including help desk operations, end user assistance, and Tier 2 technical support, targeting the Administration for Children and Families. The work will involve providing responsive and knowledgeable technical support to users of CARES-related systems, resolving issues beyond basic help desk capabilities, and ensuring smooth functionality of critical applications used in child and family service programs. The North American Industry Classification System code 541513 indicates this is for custom computer programming services, suggesting the need for specialized technical expertise in maintaining and troubleshooting proprietary or complex software environments. The solicitation is forecasted for release on May 25, 2026, and is not currently open for bids, with no set-aside provisions indicated. Primary points of contact include Tom Vinson as the Program Point of Contact and Jennifer Browning as the Contracting Officer, both reachable via official HHS email addresses. Performance location details are unspecified, meaning work may be performed remotely or at designated federal facilities. Contractors interested should monitor the HHS OSDBU portal for the official solicitation, as requirements, evaluation criteria, and submission guidelines will be detailed in the upcoming posting.