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Help Desk support for CARES applications, end user support, and T2

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract seeks support services for CARES applications, including help desk operations, end user assistance, and Tier 2 technical support, targeting the Administration for Children and Families. The work will involve providing responsive and knowledgeable technical support to users of CARES-related systems, resolving issues beyond basic help desk capabilities, and ensuring smooth functionality of critical applications used in child and family service programs. The North American Industry Classification System code 541513 indicates this is for custom computer programming services, suggesting the need for specialized technical expertise in maintaining and troubleshooting proprietary or complex software environments. The solicitation is forecasted for release on May 25, 2026, and is not currently open for bids, with no set-aside provisions indicated. Primary points of contact include Tom Vinson as the Program Point of Contact and Jennifer Browning as the Contracting Officer, both reachable via official HHS email addresses. Performance location details are unspecified, meaning work may be performed remotely or at designated federal facilities. Contractors interested should monitor the HHS OSDBU portal for the official solicitation, as requirements, evaluation criteria, and submission guidelines will be detailed in the upcoming posting.

General Info

Provide Tier 2 Help Desk support for CARES applications under Administration for Children and Families.

Agency

Administration for Children and Families → Administration For Children And Families

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

US

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedMay 25

forecast

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Organization & Contact Information

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AgencyAdministration for Children and Families → Administration For Children And Families

Contacts2 people available

OfficeN/A

Organization / Agency

Administration for Children and Families → Administration For Children And Families

Office AddressN/A

Contacts

Tom Vinson

contact@example.gov

Jennifer BrowningContracting Officer

contact@example.gov

Full Description

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Help Desk support for CARES applications, end user support, and T2

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