This Solicitation opportunity from Florida was posted on August 9, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Help Desk Ticketing System

Closed

24-1023-RFPState & Local

Submission Closed08/29/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512

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Solicitation # 270200

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Rockdale County Board of Commissioners

POSTED

about 10 hours ago

DEADLINE

in about 1 month

AI Contract Overview

The contract involves developing a Help Desk Ticketing System designed to enhance communication with Safety and Emergency Services as well as internal and external stakeholders. The system must be capable of alerting an Application Specialist when issues arise, ensuring prompt attention and resolution. It should also document the entire workflow taken to address or resolve reported problems, providing a clear record for accountability and future reference. Additionally, the solution aims to facilitate the creation of a knowledgebase that users can access to troubleshoot and resolve common issues independently, thereby reducing the number of unnecessary support tickets. The project is targeted at the Florida-based Pinellas Safety & Emergency Services - Ambulance Billing & Financial Services organization, with a contract value estimated between $50,000 and $200,000. The solicitation was posted on August 9, 2024, with responses due by August 29, 2024, and the primary contact for inquiries is Jim Just.

General Info

Agency

Florida → Pinellas Safety & Emergency Services - Ambulance Billing & Financial Services

NAICS

541512 - Computer Systems Design Services

Place of Performance

FL, USA

Set-Aside

NONE

Documents

24-1023-RFP Help Desk Ticketing System Pinellas County

rfp

High

Attachment B - Functional Requirements Checklist

sow

High

Attachment E - Contractor References Form

contractor-references

Low

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedAug 9

Solicitation

Response DeadlineAug 29

Deadline has passed

Submission Closed

08/29/2024, 12:00:00 AM UTC

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Organization & Contact Information

AgencyFlorida → Pinellas Safety & Emergency Services - Ambulance Billing & Financial Services

Contacts1 person available

OfficeN/A

Organization / Agency

Florida → Pinellas Safety & Emergency Services - Ambulance Billing & Financial Services

Office AddressN/A

Contacts

Jim Just

contact@example.gov

+1 (555) 000-0000

Full Description

This project aims to improve communication with Safety and Emergency Services and our stakeholders, both internal and external. The solution should alert an Application Specialist that an issue requires his/her attention. Also, the application should document the workflow taken to address or correct the reported issue. Finally, the solution should provide an opportunity to create a knowledgebase that can be accessed to address problems or questions that can be corrected at the user level to prevent unnecessary tickets.

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