This Solicitation opportunity from Government of Canada was posted on January 7, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Helpdesk and Desktop Support Services
Closed
W6369-23-P5OWCanadaSubmission Closed
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
General Info
Agency
Government of Canada → National Defence
NAICS
N/A
Place of Performance
*National Capital Region (NCR), CANSet-Aside
NONE
Documents
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Timeline
PhaseClosed
Submission Closed
Organization & Contact Information
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AgencyGovernment of Canada → National Defence
Contacts1 person available
OfficeN/A
Organization / Agency
Government of Canada → National Defence
Office AddressN/A
Contacts
Full Description
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Director Information Management End-User Services (DIMEUS) is responsible for the National Capital Region (NCR) Service Desk and the Information Technology Site Services (ITSS) for clients in the NCR. The NCR Service Desk provides Information Management/Information Technology (IM/IT) 1st level support and is the single point of contact for all incidents, service requests, general assistance and information requests related to IM/IT and conference rooms servicing the NCR. The ITSS delivers on-site, IT desktop support services in a Microsoft Windows desktop environment by conducting first/second level problem determination/analysis on all trouble calls.
It is intended to result in the award of 1 contract, for 2 years plus 2 one-year irrevocable options allowing Canada to extend the term of the contract(s).