This Solicitation opportunity from Government of Canada was posted on January 7, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Helpdesk and Desktop Support Services

Closed

W6369-23-P5OWInternational

Submission Closed07/25/2024, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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Solicitation # T26/008/CHS

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POSTED

about 22 hours ago

DEADLINE

in 9 days

AI Contract Overview

The Director Information Management End-User Services (DIMEUS) solicitation, issued by the Government of Canada's Department of National Defence, seeks a contractor to provide Helpdesk and Desktop Support Services within the National Capital Region. The selected provider will manage the NCR Service Desk as the primary point of contact for first-level IM/IT support, including incident management and service requests. Additionally, the contractor will deliver Information Technology Site Services (ITSS) to provide on-site first and second-level desktop support and problem analysis within a Microsoft Windows environment. This solicitation, identified by number W6369-23-P5OW, is intended to result in a single contract award. The initial term is set for two years, with two subsequent one-year irrevocable options that allow the Canadian government to extend the contract duration. All services will be performed within the National Capital Region to ensure comprehensive technical assistance for regional clients and conference room facilities.

General Info

Canada DND seeks NCR helpdesk and desktop support services for up to four years.

Agency

Government of Canada → National Defence

NAICS

541519 - Other Computer Related Services

Place of Performance

*National Capital Region (NCR), CAN

Set-Aside

NONE

Documents

No documents available

No documents were posted with this contract.

AI Contract Breakdown

Uniform Contract Format

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The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

Response DeadlineJul 25

Deadline has passed

PostedJan 7

Solicitation

Submission Closed

07/25/2024, 02:00:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → National Defence

Contacts1 person available

OfficeN/A

Organization / Agency

Government of Canada → National Defence

Office AddressN/A

Contacts

Alexander StoufferPoint of Contact

Full Description

Director Information Management End-User Services (DIMEUS) is responsible for the National Capital Region (NCR) Service Desk and the Information Technology Site Services (ITSS) for clients in the NCR. The NCR Service Desk provides Information Management/Information Technology (IM/IT) 1st level support and is the single point of contact for all incidents, service requests, general assistance and information requests related to IM/IT and conference rooms servicing the NCR. The ITSS delivers on-site, IT desktop support services in a Microsoft Windows desktop environment by conducting first/second level problem determination/analysis on all trouble calls. It is intended to result in the award of 1 contract, for 2 years plus 2 one-year irrevocable options allowing Canada to extend the term of the contract(s).