HSEMA-IT-GENETEC CCTV SERVER MAINTENANCE (RENEWAL)

The contract pertains to the annual maintenance and support of Genetec CCTV servers that deliver video content to the District’s Skyline Streaming Server technology, which enables web-based access to DDOT camera feeds for critical agencies including HSEMA, MPD, and DDOT. This system is essential for daily situational awareness during both planned and unplanned events across the District. The vendor is required to provide year-round firmware and software updates alongside 24/7 phone support to ensure uninterrupted operation of the CCTV infrastructure. Maintenance services must be delivered specifically to the newly installed Genetec servers, which serve as the foundational source of video data for the streaming platform. The contract is a renewal effort, underscoring the ongoing operational dependency on this technology for public safety and emergency response capabilities.