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ICT Service Desk & End-User Support

Active

International

Response Deadline10/30/2026, 12:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for ICT Service Desk and End-User Support involves providing comprehensive remote and on-site technical assistance for prime contractors working on Nexus Multi-Academy Trust projects. The scope of work focuses on delivering essential ICT support and service desk provisions, including troubleshooting, software application assistance, and the maintenance of end-user devices for both students and educational staff. The service provider is responsible for managing and resolving incident tickets through dedicated service desk ticketing systems and remote support tools. This opportunity is categorized under NAICS code 541519, with a response deadline set for October 30, 2026.

General Info

Agency

Nexus Multi-Academy Trust

NAICS

541519 - Other Computer Related Services

Place of Performance

GBR

Set-Aside

NONE

Documents

This scope was carved out of 868543.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

“Your Education Technology” An Open Framework (PA 2023) for the provision of ICT products, services, and solutions.

AI Contract Breakdown

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Timeline

PostedOct 2

subcontract

Response DeadlineOct 30

Submission deadline

Response Deadline

10/30/2026, 12:00:00 PM UTCin 27 days

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Organization & Contact Information

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AgencyNexus Multi-Academy Trust

ContactsNo contacts available

OfficeN/A

Organization / AgencyNexus Multi-Academy Trust

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides remote and on-site ICT support and service desk provision for prime contractors on Nexus Multi-Academy Trust projects. Performs troubleshooting, software application support, and end-user device maintenance for educational staff and students using service desk ticketing systems and remote support tools. Delivers technical support services and resolved incident tickets.

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