ID 6555532 - Utility Regulator - Customer Care Register Project Manager

The Northern Ireland Authority for Utility Regulation has awarded a contract to Sirio Multilateral Strategies Ltd for the development, implementation, and management of Phase 1 of the Customer Care Register project. Valued at 178,900 pounds excluding VAT, the project focuses on creating a joint energy Customer Care Register for electricity and gas. This new register will feature a two-tiered system consisting of a medical tier for individuals with terminal illnesses or those reliant on electricity for healthcare, as well as a needs-based tier. While the energy sector will transition to this two-tiered approach, the water Customer Care Register will remain a single-tiered system during this initial phase, with needs-based recording excluded for water services. The selected supplier is responsible for the delivery of the project plan as outlined in the official specifications to ensure the successful rollout of these critical utility protections.