Incident and Complaint Resolution Services

The contract involves operating a comprehensive system designed to handle complaints, service disruptions, and safety incidents related to volunteers or program recipients. The responsibilities include receiving, documenting, investigating, and resolving issues that arise within the scope of the program’s activities. This service is essential to maintaining safety, accountability, and effective communication within the organization’s volunteer and recipient network. Issued by the Wisconsin Human Services agency, the contract is categorized as a subcontract under the NAICS code 541611, which generally pertains to administrative management and general management consulting services. The solicitation was posted in mid-May 2026, with a response deadline set for the end of June 2026. Despite some missing details regarding the exact location and point of contact, the contract emphasizes the importance of a structured resolution process to ensure timely and effective handling of incidents and complaints within the program.