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This Government Contract opportunity from California was posted on September 4, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Information Technology As-Needed Professional Services

Closed
27-024State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512
New
SLED
RFI - City of Seattle Utilities Customer Service System
Solicitation # 1479146A
The City of Seattle has issued Request for Information 1479146A to gather industry data on modern utility customer service products for Seattle City Light and Seattle Public Utilities. The primary objective is to inform a future competitive solicitation for a Utilities Customer Service Portal that enhances digital self-service, account management, and operational efficiency. Key desired capabilities include a secure, multilingual customer portal with chatbot functionality, the ability for users to view billing and usage history, and robust analytics for tracking engagement. A critical technical requirement is the ability to integrate with the existing Oracle Utilities solution stack through real-time and batch data exchanges. The sought-after solutions must adhere to strict accessibility and security standards, including WCAG 2.1 level compliance, evolving ADA regulations, and a mobile-first design. Security requirements include compliance with PCI standards, the provision of SOC 1 or 2 reports, and adherence to City of Seattle privacy and records retention schedules. This is an informational solicitation only, and no contract will be awarded based on the responses. Interested vendors must register via the OpenGov Procurement Portal and submit their responses, including organization qualifications and feedback on specific customer and technical user stories, by the revised deadline of November 12, 2026, at 12:00 p.m.
Information Technology Department

POSTED

about 17 hours ago

DEADLINE

in 15 days

AI Contract Overview

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The City of Santa Ana is soliciting proposals under RFP No. 27-024 for qualified firms to provide as-needed Information Technology professional services. The scope of work covers a broad range of IT support, maintenance, and consulting across several categories, including application and development, project management, GIS services, desktop support, network and telecommunications, data center operations, cybersecurity, and IT administration. The City intends to award contracts to multiple vendors who will provide screened candidates based on specific requirements for each assignment. Services will be charged on an hourly basis, and the City maintains a conditional acceptance process for candidates, including required background checks and periodic performance monitoring. Proposals must be submitted electronically via PlanetBids by September 24, 2026. A complete submission requires a Statement of Qualifications, a cost proposal with estimated rates and markups, and several mandatory certifications, including a notarized non-collusion affidavit. Evaluation is based on a 100-point scale, with potential bonus points for interviews and local preference points for small businesses in Santa Ana or Orange County. Selected consultants will operate as independent contractors and must adhere to strict insurance requirements, including high limits for cyber liability and technology professional liability. The agreement includes a non-exclusive, perpetual license for the City to use any intellectual property created during the contract.

General Info

Santa Ana RFP 27-024 seeks multiple IT professional service firms by September 24, 2026.

Place of Performance

20 CIVIC CENTER PLAZA SANTA ANA, California 92701, CA, USA

Set-Aside

NONE

Documents

1

RFP 27-024 Information Technology As-Needed Professional Services

PDF, High priority: read this firstrfp
High

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Timeline

PhaseClosed
Posted

Contract opportunity posted

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyCalifornia → INFORMATION TECHNOLOGY Department of City of Santa Ana
Contacts1 person available
OfficeCA, USA

Full Description

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Scope: The City of Santa Ana is seeking a qualified firm(s) that can provide a broad range of Information Technology (IT) support, maintenance and new project consulting for its various departments. Services will be requested for an as-needed basis and charged on an hourly-basis. The City intends to award multiple vendors to provide services. There is no guarantee that any staff services will be requested or used during the life of any agreement.
Notes: All required sections and forms must be completed and submitted via PlanetBids in order for the proposal to be considered responsive. The City will only consider proposals that have been transmitted successfully and have been issued an e-bid confirmation number with a time stamp from the Bid Management System indicating that proposal was submitted successfully. Transmission of proposals by any other means will not be accepted. Proposer shall be solely responsible for informing itself with respect to the proper utilization of the bid management system, for ensuring the capability of their computer system to upload the required documents, and for the stability of their internet service. Failure of the proposer to successfully submit an electronic proposal shall be at the bidder’s sole risk and no relief will be given for late and/or improperly submitted bids. Proposers experiencing any technical difficulties with the proposal submission process may contact PlanetBids at +1 (555) 000-0000. Questions of an operational nature may be directed to the City’s Purchasing office at +1 (555) 000-0000. Neither the City, nor PlanetBids, makes any guarantee as to the timely availability of assistance, or assurance that any given problem will be resolved by the proposal submission deadline. BY SUBMITTING A PROPOSAL, YOU ACKNOWLEDGE THAT YOU HAVE READ THE SOLICITATION DOCUMENT IN ITS ENTIRETY AND THAT YOUR PROPOSAL MEETS ALL LISTED REQUIREMENTS.
Bid Bond: 0.00%

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