Inmate Communications Sys - Durham County Detention Ctr

Durham County is soliciting proposals under RFP 25-055 for a comprehensive Inmate Communications System at the Durham County Detention Center. The scope of work requires a qualified contractor to provide a secure, web-based administrative platform and correctional-grade hardware, including inmate telephones, video visitation, digital postal mail scanning, electronic messaging, and a tablet program. All services, including hardware, software, and technical support, must be provided at no cost to the Durham County Sheriff's Office. The solution must integrate with the existing Jail Management System, comply with FCC regulations under the Martha Wright-Reed Act, and adhere to ACA, CALEA, and NCCHC accreditation standards. The contract is expected to be awarded in July 2025, with an initial performance period from January 1, 2026, through June 30, 2026, and options for four additional one-year renewals. Proposals are due by 2:00 P.M. ET on June 24, 2025, and must be submitted as physical hard copies to the Durham County Purchasing Division. Evaluation will be based on a best-value trade-off analysis focusing on experience, staff qualifications, methodology, financial stability, and a 25 percent MWBE participation goal, with price serving as a factor but not the sole determinant. Key requirements include 24/7 maintenance with a two-hour response time, strict security protocols for correctional-grade equipment, and mandatory E-Verify compliance.