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This Solicitation opportunity from Missouri was posted on April 7, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Internet and Phone Service Provider FY25

Closed
MD-99-250603-F-942State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 517111
New
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FA9301 Aftc Pzio

POSTED

3 days ago

DEADLINE

in 11 days
NAICS: 517111
New
Federal
Enterprise Customer Experience 2 (ECX) 2 - Request for Information (RFI)
Solicitation # 70SBUR27I00000002
The Department of Homeland Security, through United States Citizenship and Immigration Services, has issued Request for Information 70SBUR27I00000002 for the Enterprise Customer Experience 2 project. This effort is a recompete intended to identify capable vendors for a replacement contract to provide a FedRAMP Moderate authorized cloud-based Contact Center as a Service solution. The required system must support approximately 1,500 agents and 15 million annual calls across three business units: the Verification Contact Center, External Affairs Tier 1 and 2, and the Language Services Section. Key technical requirements include omnichannel support for voice, IP-TTY, web chat, email, and SMS, as well as AI capabilities, intelligent call routing, and interactive voice response systems. The solution must maintain 99.99 percent availability and integrate seamlessly with Salesforce CRM, ServiceNow, and internal USCIS databases. The government is utilizing this market research to determine the appropriate contract vehicle, evaluate if small businesses can perform the work, and decide on potential set-asides. Interested respondents must provide a vendor profile including business size, socioeconomic category, and existing government contract vehicles. Responses are limited to 15 pages and should emphasize real-world production experience from the last three years rather than marketing materials. Compliance with federal and DHS regulations regarding cybersecurity, information security, and Unbiased AI Principles is mandatory. While a formal period of performance and contract value have not yet been established, the agency is seeking industry input on consumption-based pricing models and evaluation factors for the eventual award.
USCIS Contracting Office(erbur)

POSTED

4 days ago

DEADLINE

in 3 days

AI Contract Overview

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The City of Lebanon, Missouri is seeking bids from qualified organizations to provide monthly phone and internet services for the upcoming fiscal year, with the contract valued between $50,000 and $200,000. The solicitation, identified as "Internet and Phone Service Provider FY25," was posted on April 7, 2025, and the deadline for submissions is June 3, 2025, at 2:00 PM. Bids must be submitted electronically via Ion Wave Technologies, the city’s designated e-bidding platform, and vendors are strongly encouraged to register early to ensure timely response. The contract aims to secure reliable telecommunications services for the city’s operations, with the NAICS code 517111 indicating the scope of telecommunications carriers. The primary contact for the procurement process is Jessica Meiners, the Purchasing Agent, reachable by email or phone for assistance. The bidding process emphasizes adherence to specific submission procedures, including registration with the Ion Wave platform, and provides resources such as help guides and contact support to facilitate the process. The contract details and related documents are accessible through the city’s e-bidding portal. This procurement aligns with the city’s ongoing efforts to maintain efficient communication infrastructure, and the selected vendor will be responsible for delivering consistent, high-quality phone and internet services throughout the contract period. The comprehensive process underscores the city’s commitment to transparency and competitive bidding to ensure the best value for public resources.

General Info

Place of Performance

MO, USA

Set-Aside

NONE

Documents

2
PDF, High priority: read this firstitb
High
PDF, High priority: read this firstifb
High

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyLebanon, Missouri
Contacts1 person available
OfficeN/A
Organization / AgencyLebanon, Missouri
Office AddressN/A
Contacts
Jessica Meiners Purchasing Agent

Full Description

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The City of Lebanon, Missouri (“The City”) invites bids from qualified organizations for the monthly lease of phone and internet services as specified herein for the City of Lebanon.
Bids will be accepted until 2:00 PM Tuesday, June 3, 2025.  Bids will be accepted electronically through our e-bidding service provider, Ion Wave Technologies from qualified persons or firms interested in submitting a bid.     
VENDOR NOTE 1: To register with Ion Wave Technologies go to: https://lebanonmissouri.ionwave.net/VendorRegistration/PreliminaryInfo.aspx  
VENDOR NOTE 2: For information on how to navigate Ion Wave Technologies go to: https://lebanonmissouri.ionwave.net/Help.aspx   VENDOR NOTE 3: If you have issues registering or uploading a bid, please contact the Purchasing Agent at +1 (555) 000-0000 or the individual listed under the contact information on this solicitation document between the hours of 8:00 AM to 5:00 PM Central Time, Monday through Friday.
It is strongly recommended that vendors register with Ion Wave Technologies as soon as possible to ensure your ability to provide a response to this solicitation by the due date and time. If you have any issues with Ion Wave Technologies setup or navigation call the Purchasing Agent at +1 (555) 000-0000.
Bidding documents and any addendums are available by accessing the City’s e-bidding service, Ion Wave Technologies at https://lebanonmissouri.ionwave.net/Login.aspx.

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