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IT Help Desk & User Training

Active

Federal

Response Deadline11/10/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity, titled IT Help Desk and User Training, is issued by the Department of Homeland Security under the Air and Marine Contracting Division. The selected provider will deliver comprehensive Tier 1 through 3 technical support and training for prime contractors working on CBP projects. Primary responsibilities include managing incident intake, tracking, and resolution for platform users through the use of ITSM tools, as well as the creation of essential documentation such as knowledge articles, FAQs, user guides, and administrator manuals. The scope of work further requires the delivery of end-user training focused on secure platform usage, with a requirement to provide resolved support tickets and training completion records as deliverables. The performance location for this contract is Washington, DC, and it falls under NAICS code 541519. Interested parties should note the response deadline of November 10, 2026.

General Info

DHS subcontract for IT help desk and user training in Washington, DC.

Agency

Department Of Homeland Security → Air And Marine Contracting Division

NAICS

541519 - Other Computer Related Services

Place of Performance

Washington, DC, 20229, USA

Set-Aside

NONE

Documents

This scope was carved out of RFI_CIC_SaaS_CBP_FY2027.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Communications and Information Capabilities Secure Software-as-a-Service (SaaS) Data Platform Support Services

AI Contract Breakdown

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Timeline

PostedOct 20

subcontract

Response DeadlineNov 10

Submission deadline

Response Deadline

11/10/2026, 10:00:00 PM UTCin 21 days

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → Air And Marine Contracting Division

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Homeland Security → Air And Marine Contracting Division

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides Tier 1-3 technical support and training for prime contractors on CBP projects. Performs incident intake, tracking, and resolution for platform users. Develops knowledge articles, FAQs, user guides, and administrator manuals. Conducts end-user training on secure platform usage. Utilizes ITSM tools. Delivers resolved support tickets and training completion records.

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