IT Managed Serivices Deadline to submit questions October 20, 2026

Grambling State University is soliciting proposals for IT Managed Services under solicitation number 50018-270007 to provide comprehensive functional and technical support for Ellucian Banner modules, including Student Services, Finance, HR, Financial Aid, and the Registrar. The scope of work encompasses 24x7x365 monitoring of critical applications, database administration, and support for Banner Administrative Pages, Application Navigator, Self-Service Banner 9, and Degree Works. Additionally, the contractor must provide two dedicated Programmer Analysts for SQL development and automation, and support the university's Ellucian SaaS readiness through technical assessments and migration planning. Performance will be measured against strict Service Level Agreements, including a 99.9% monthly uptime requirement for critical enterprise systems. The initial contract term has a maximum budget of 462,000 dollars and may be extended for up to 48 months, with a total maximum duration of 60 months. Proposals are due by November 10, 2026, with a question submission deadline of October 20, 2026. Award decisions will be based on the most advantageous proposal, requiring a minimum technical score of 50 percent to proceed to financial evaluation. Key personnel requirements include a Virtual Chief Information Security Officer and an IT Advisor, both requiring at least seven years of IT strategy and governance experience. Contractors must maintain specific insurance coverages, including Commercial General Liability of 1 million dollars per occurrence and 2 million dollars aggregate.