IT Service Management Replacement and NERC CIP Compliance Tool

Budget: Implementation (includes all implementation, tranining, and hyper-care support costs) should not exceed $325,000 for each proposed technology Project Description: The District intends to replace it's existing ITSM software solution with a modern IT Service Management (ITSM) / Enterprise Service Management (ESM) Solution (“ITSM Solution”) and a NERC CIP Compliance Tool (collectively, the “Proposed Technologies”). The District is seeking proposals: For an ITSM Solution – a Software as a Service (SaaS) For a NERC CIP Compliance Tool, either an On-Premise or SaaS option. Proposers can submit proposals as follows: A SaaS ITSM Solution Only A NERC CIP Compliance Tool (either on-premise or SaaS) Only Both a SaaS ITSM Solution and an On-Premise or SaaS for the NERC CIP Compliance Tool. Note that the NERC CIP Compliance Tool could be included in the ITSM Solution offering or could be a separate NERC CIP Compliance Tool. Deadline for Questions: October 22, 2025, 5:00 PM, PDT and submit to contact@example.gov. Answers to Questions Posted: on or before October 29, 2025, by 4:30 PM, PDT All requests for clarification or additional information regarding this RFP must be submitted to the District via e-mail to contact@example.gov by the date noted in Tentative Schedule. The District will not guarantee responses to questions received via other forms of communication (phone, voicemail, text, IM, etc.). Do not submit questions via Public Purchase.