This Solicitation opportunity from Massachusetts was posted on August 4, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
ITS60 RFQ for Saas Customer Support System
Closed
BD-27-1059-MAOIG-MAOIG-132087State & LocalSubmission Closed
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
General Info
NAICS
N/A
Place of Performance
Boston, MA, 02108, USASet-Aside
NONE
Documents
30HTMLHighAI Summary for BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System: Invitation-only Bid Solicitation BD-27-1059-MAOIG-MAOIG-132087 issued by the Massachusetts Office of the Inspector General for an ITS60 RFQ for a SaaS customer support and ticketing system. Dated for bid opening on 08/24/2026, with responses due in 16 days. The solicitation seeks a web-based customer service portal and ticketing platform to manage inquiries received by phone, email, and web form, with routing to at least two groups. It notes electronic quotes are allowed and refers vendors to the RFQ document for scope and timeline.
BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System
HTML, High priority: read this first3 pages · rfqHTMLHighAI Summary for BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System: Statewide invitation-only RFQ, Bid Solicitation BD-27-1059-MAOIG-MAOIG-132087, for a web-based SaaS customer service and ticketing system for the Office of the Inspector General. The solicitation seeks a centralized portal to manage public-facing inquiries by telephone, email, or web form, directing requests to at least two groups. It includes bid number, due date, contact information, amendment history, and quote submission instructions. Amendment 1, dated 08/11/2026, updated the contract number and attachment details.
BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System
HTML, High priority: read this first3 pages · rfqHTMLHighAI Summary for BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System: Invitation-only RFQ bid solicitation BD-27-1059-MAOIG-MAOIG-132087 for ITS60 SaaS customer support system. The notice includes a bid opening date of 08/31/2026 11:59 PM, available date 08/04/2026, and indicates electronic quotes are allowed. It contains the procurement scope for a web-based SaaS customer service and ticketing solution for the Office of the Inspector General, plus item information, submission contact details, and amendment history updating the contract number, timeline, and bid opening date.
BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System
HTML, High priority: read this first4 pages · rfqHTMLHighAI Summary for BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System: Invitation-only bid solicitation BD-27-1059-MAOIG-MAOIG-132087 for an ITS60 RFQ seeking a web-based SaaS customer service and ticketing system for the Massachusetts Office of the Inspector General. The RFQ was amended on 08/11/2026 to update the document header with the correct contract number and attachment handling. It includes the requirement for a centralized customer service portal to manage inquiries received by phone, email, and website form, with support for routing to at least two groups. Response due date is 08/24/2026 11:59 PM.
BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System
HTML, High priority: read this first3 pages · rfqHTMLHighAI Summary for BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System: Invitation-only bid solicitation BD-27-1059-MAOIG-MAOIG-132087 for ITS60 RFQ for SaaS Customer Support System, issued by the Office of the Inspector General. The notice states responses are due in 8 days and includes a bid opening date of 08/24/2026 11:59 PM. Amendment 1 on 08/11/2026 updated the document header to the correct contract number and added the attachment. The item requests a web-based SaaS customer service and ticketing solution to support public-facing inquiries for the Learning & Development Division, with a centralized portal and ticketing platform to manage requests received by phone, email, or website form.
BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System
HTML, High priority: read this first3 pages · rfqHTMLHighAI Summary for BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System: Invitation-only bid solicitation BD-27-1059-MAOIG-MAOIG-132087 for ITS60 RFQ for SaaS Customer Support System, with bids due 08/24/2026 11:59 PM and an amendment dated 08/11/2026. The solicitation seeks a web-based SaaS customer service and ticketing solution for the Office of the Inspector General’s Learning & Development Division. It requires a centralized portal and ticketing platform to manage public inquiries received by phone, email, or web form and routed to at least two groups. The page also notes quote submission by email and references the attached RFQ document for scope and timeline.
BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System
HTML, High priority: read this first3 pages · rfqHTMLHighAI Summary for BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System: Invitation-only bid solicitation BD-27-1059-MAOIG-MAOIG-132087 for an RFQ titled "ITS60 RFQ for Saas Customer Support System." Issued by the Massachusetts Office of the Inspector General (MAOIG), with bids due 08/24/2026 11:59 PM. The solicitation seeks a qualified vendor to provide a web-based SaaS customer service and ticketing solution supporting public-facing inquiries for the Learning & Development Division, including a centralized portal and ticketing platform for requests received by telephone, email, or website form.
BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System
HTML, High priority: read this first3 pages · rfqHTMLHighAI Summary for BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System: Invitation-only RFQ Bid Solicitation BD-27-1059-MAOIG-MAOIG-132087 for the Office of the Inspector General. Seeks quotes from vendors to provide a web-based SaaS customer service and ticketing solution supporting public-facing inquiries for the Learning & Development Division. The solution must include a centralized customer service portal and ticketing platform to manage requests received by telephone, email, or website form and route them to at least two groups. Includes amendment history, Q&A response attachment, timeline updates, and a bid opening date of 08/31/2026.
BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System
HTML, High priority: read this first4 pages · rfqHTMLHighAI Summary for BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System: Bid Solicitation BD-27-1059-MAOIG-MAOIG-132087 is an invitation-only RFQ from the Massachusetts Office of the Inspector General for a web-based SaaS customer service and ticketing solution. The solicitation seeks a centralized portal to manage public-facing inquiries received by telephone, email, and website form, with routing to at least two groups. The page shows a bid opening date of 08/31/2026 11:59 PM, includes amendment history, and references attached RFQ documents, timeline updates, and Q&A responses.
BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System
HTML, High priority: read this first4 pages · rfqHTMLHighAI Summary for BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System: Invitation-only RFQ Bid Solicitation BD-27-1059-MAOIG-MAOIG-132087 for the Massachusetts Office of the Inspector General. The solicitation seeks a web-based SaaS customer service and ticketing solution to support public-facing inquiries for the Learning & Development Division. It includes bid opening and response due dates, purchaser/contact information, item requirements, and listed amendments updating the contract number, timeline, and bid opening date. Attachment references include the RFQ document and Amendment One - Timeline.
BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System
HTML, High priority: read this first4 pages · rfqHTMLHighAI Summary for BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System: Invitation-only bid solicitation BD-27-1059-MAOIG-MAOIG-132087 for the Office of the Inspector General. The RFQ requests a web-based SaaS customer service and ticketing solution to support public-facing inquiries for the Learning & Development Division. It includes an amendment dated 08/11/2026 updating the document header with the correct contract number ITS60 and adding the attachment file. Responses are due in 11 days, 11 hours, 32 minutes from the posting shown.
BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System
HTML, High priority: read this first3 pages · rfqHTMLHighAI Summary for BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System: Invitation-only bid solicitation BD-27-1059-MAOIG-MAOIG-132087 for ITS60 RFQ for SaaS Customer Support System, issued by the Massachusetts Office of the Inspector General. The solicitation seeks a web-based SaaS customer service and ticketing solution to support public-facing inquiries for the Learning & Development Division, with a centralized portal to manage requests from phone, email, and web form and route them to at least two groups. Bid opening date is 08/24/2026 11:59 PM, available date is 08/04/2026, and an amendment on 08/11/2026 updated the contract number/header and attachment visibility.
BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System
HTML, High priority: read this first3 pages · rfqHTMLHighAI Summary for BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System: Invitation-only bid solicitation BD-27-1059-MAOIG-MAOIG-132087 for the Massachusetts Office of the Inspector General. This RFQ seeks quotes for a web-based SaaS customer service and ticketing solution to support public-facing inquiries for the Learning & Development Division. The amendment history shows Amendment 1 dated 08/11/2026, which updated the document header with the correct contract number ITS60 and changed an attachment visibility setting. Responses are due 08/24/2026 at 11:59 PM.
BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System
HTML, High priority: read this first3 pages · rfqHTMLHighAI Summary for BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System: Invitation-only bid solicitation BD-27-1059-MAOIG-MAOIG-132087 for an RFQ to obtain a web-based SaaS customer service and ticketing solution for the Office of the Inspector General. The opportunity is for a centralized public-facing portal to manage inquiries received by phone, email, and website form, with routing to at least two groups. Bid opening date is 08/24/2026 at 11:59 PM, and quotes/inquiries are directed to the listed contact email. The document includes header information, one line item, and references an attached RFQ PDF with scope and timeline details.
BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System
HTML, High priority: read this first3 pages · rfqHTMLHighAI Summary for BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System: Bid Solicitation BD-27-1059-MAOIG-MAOIG-132087 is an invitation-only RFQ for the Massachusetts Office of the Inspector General. It requests quotes for a web-based SaaS customer service and ticketing solution to support public-facing inquiries for the Learning & Development Division. The notice includes the solicitation number, response due timeframe, bid opening date of 08/24/2026, available date of 08/04/2026, contact information, and instructions to email quotes and inquiries. The scope highlights a centralized customer service portal and ticketing platform able to manage requests from telephone, email, and website form, with routing to at least two groups.
BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System
HTML, High priority: read this first3 pages · rfqHTMLHighAI Summary for BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System: Invitation-only bid solicitation BD-27-1059-MAOIG-MAOIG-132087 for ITS60 RFQ for a SaaS customer support system. Issued by the Office of the Inspector General, with bid opening due 08/31/2026 at 11:59 PM. The solicitation seeks a web-based customer service and ticketing solution to support public-facing inquiries for the Learning & Development Division, including a centralized portal and ticketing platform that can manage requests from phone, email, and website form and route them to at least two groups. The page also lists amendments and attached Q&A and timeline documents.
BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System
HTML, High priority: read this firstrfqHTMLHighAI Summary for BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System: Invitation-only RFQ Bid Solicitation BD-27-1059-MAOIG-MAOIG-132087 for ITS60, issued by the Office of the Inspector General. The amendment dated 08/11/2026 updated the document header with the correct contract number and attachment details. The solicitation seeks a qualified vendor to provide a web-based SaaS customer service and ticketing solution for public-facing inquiries to the Learning & Development Division. It requires a centralized portal and ticketing platform to manage requests received by telephone, email, or website form and direct them to at least two groups. Responses are due in 10 days and quotes and inquiries are to be emailed to the listed contact.
BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System
HTML, High priority: read this first3 pages · rfqHTMLHighAI Summary for BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System: Bid Solicitation BD-27-1059-MAOIG-MAOIG-132087, an invitation-only RFQ for the Massachusetts Office of the Inspector General. It seeks a qualified vendor to provide a web-based SaaS customer service and ticketing solution to support public-facing inquiries for the Learning & Development Division. The notice shows Bid Opening Date 08/24/2026 11:59 PM, Available Date 08/04/2026, and Amendment 1 dated 08/11/2026 updating the document header/contract number and attachment visibility. Key content includes the scope for a centralized portal and ticketing platform and an item schedule for one EA.
BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System
HTML, High priority: read this first3 pages · rfqHTMLHighAI Summary for BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System: Invitation-only bid solicitation BD-27-1059-MAOIG-MAOIG-132087, an RFQ issued by the Office of the Inspector General for a web-based SaaS customer service and ticketing system to support public-facing inquiries for the Learning & Development Division. The document includes bid details, contact information, response due date, and one amendment dated 08/11/2026 correcting the contract number/header and attachment visibility. The scope calls for a centralized portal and ticketing platform to manage requests received by phone, email, or website form, with routing to at least two groups.
BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System
HTML, High priority: read this first3 pages · rfqHTMLHighAI Summary for BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System: Invitation-only bid solicitation BD-27-1059-MAOIG-MAOIG-132087 for ITS60 RFQ for SaaS Customer Support System, issued by the Office of the Inspector General (MAOIG). Responses are due in 18 days from the posting date shown, with bid opening listed as 08/24/2026 11:59 PM. The solicitation seeks a web-based SaaS customer service and ticketing solution to support public-facing inquiries for the Learning & Development Division, including a centralized portal and ticketing platform that can route requests received by telephone, email, or website form to at least two groups. The notice references a RFQ attachment titled "RFQ 2027.02-ITS60–Customer Service Ticketing Portal.pdf" and requests quotes and inquiries by email.
BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System
HTML, High priority: read this first3 pages · rfqHTMLHighAI Summary for BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System: Bid Solicitation BD-27-1059-MAOIG-MAOIG-132087 is an invitation-only RFQ issued by the Office of the Inspector General for a web-based SaaS customer service and ticketing solution. The solicitation seeks a vendor to support public-facing inquiries for the Learning & Development Division through a centralized portal and ticketing platform that can route requests from telephone, email, and web forms to at least two groups. The notice shows a bid opening date of 08/24/2026 and references an attached RFQ document (RFQ 2027.02-ITS60–Customer Service Ticketing Portal.pdf) for scope and timeline.
BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System
HTML, High priority: read this first3 pages · rfqHTMLHighAI Summary for BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System: Invitation-only bid solicitation BD-27-1059-MAOIG-MAOIG-132087 for the Office of the Inspector General. The RFQ, dated for available date 08/04/2026 with bid opening on 08/24/2026, seeks quotes for a web-based SaaS customer service and ticketing solution to support public-facing inquiries for the Learning & Development Division. Key content includes the scope for a centralized portal and ticketing platform, submission/contact instructions, bid timing, and a required attachment titled "RFQ 2027.02-ITS60–Customer Service Ticketing Portal.pdf."
BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System
HTML, High priority: read this first3 pages · rfqHTMLHighAI Summary for BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System: Bid Solicitation BD-27-1059-MAOIG-MAOIG-132087 is an invitation-only RFQ for a SaaS customer support and ticketing system for the Office of the Inspector General. The posting shows a response deadline of 08/24/2026 11:59 PM and references an attached RFQ document for scope and timeline. The item seeks a web-based centralized customer service portal and ticketing platform to handle inquiries received by telephone, email, or web form and route requests to at least two groups.
BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System
HTML, High priority: read this first3 pages · rfqHTMLHighAI Summary for BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System: Invitation-only RFQ bid solicitation BD-27-1059-MAOIG-MAOIG-132087 for the Office of the Inspector General, titled "ITS60 RFQ for Saas Customer Support System." Responses are due in 8 days and the bid opening date is 08/24/2026 11:59 PM. The solicitation seeks a web-based SaaS customer service and ticketing solution to support public-facing inquiries for the Learning & Development Division, including a centralized portal to manage requests received by phone, email, or web form and routed to at least two groups. Amendment 1 dated 08/11/2026 updated the contract number/header and attachment visibility.
BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System
HTML, High priority: read this first3 pages · rfqHTMLHighAI Summary for BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System: Invitation-only bid solicitation BD-27-1059-MAOIG-MAOIG-132087 for ITS60 RFQ for a SaaS customer support system. The document requests quotes from qualified vendors to provide a web-based customer service and ticketing solution for the Office of the Inspector General’s Learning & Development Division. Key details include bid opening on 08/24/2026 at 11:59 PM, available date 08/04/2026, electronic quotes allowed, and a required attachment titled RFQ 2027.02-ITS60–Customer Service Ticketing Portal.pdf. The scope includes a centralized portal to manage inquiries received by phone, email, or web form and route them to at least two groups.
BD-27-1059-MAOIG-MAOIG-132087 RFQ for SaaS Customer Support System
HTML, High priority: read this first3 pages · rfqPDFHighAI Summary for RFQ 2027.02 Customer Support System SaaS Platform: This Request for Quotation (RFQ 2027.02) dated August 4, 2026, issued by the Massachusetts Office of the Inspector General (OIG), seeks qualified vendors to provide a web-based SaaS customer service and ticketing platform for the OIG's Learning & Development Division. The solution must support multiple communication channels, centralized ticket management, customizable workflows, reporting, integrations with Microsoft Office and phone systems, and strong security features including MFA and SSO. The contract term is preferred for three years with optional renewals. Vendor responses are due by August 24, 2026, with vendor questions due by August 10, 2026. The OIG may request live demonstrations and Best and Final Offers before awarding the contract around October 12, 2026. The RFQ outlines detailed functional requirements, evaluation criteria, and submission instructions.
RFQ 2027.02 Customer Support System SaaS Platform
PDF, High priority: read this first4 pages · rfqPDFHighAI Summary for RFQ 2027.02 - Customer Support System SaaS Platform: Request for Quotation (RFQ) 2027.02 dated August 4, 2026, issued by the Massachusetts Office of the Inspector General for a web-based SaaS customer service and ticketing platform. The RFQ outlines detailed functional requirements including omnichannel support, ticket and workflow management, reporting, integrations, and security features. The contract term is preferred for three years with optional renewals. Vendor responses are due by August 24, 2026, with evaluation based on best overall value. The document includes submission instructions, evaluation criteria, and timelines for vendor questions, demonstrations, and award.
RFQ 2027.02 - Customer Support System SaaS Platform
PDF, High priority: read this first4 pages · rfqPDFHighAI Summary for RFQ 2027.02 ITS60 Q&A Response Document: Q&A response document for RFQ 2027.02 ITS60, dated August 24, 2026. It answers vendor questions about the OIG’s current support environment, data migration, Avaya integration, API requirements, licensing, user counts, and commercial scope. The responses confirm a stand-alone ticketing solution, initial chatbot deployment, REST API access, voicemail transcription into tickets, and pricing as separate line items, along with other implementation and administrative requirements.
RFQ 2027.02 ITS60 Q&A Response Document
PDF, High priority: read this first14 pages · q-and-aPDFHighAI Summary for RFQ 2027.02 Timeline Amendment: Timeline amendment dated August 17, 2026 for RFQ 2027.02 Customer Service Ticketing Portal. The Office of the Inspector General updates procurement milestones, changing the date to post responses to inquiries to August 24, 2026 and the RFQ proposal submission deadline to August 31, 2026.
RFQ 2027.02 Timeline Amendment
PDF, High priority: read this first2 pages · amendmentHTMLLowAI Summary for CommBuys source page error: Unreadable document. The provided content only contains an error message stating: 'Max challenge attempts exceeded. Please refresh the page to try again!' No procurement details could be identified.
CommBuys source page error
HTML, Low priority1 page · otherAI Contract Breakdown
Uniform Contract FormatContract not broken down yet
CLEATUS splits the solicitation into Uniform Contract Format (UCF) sections: scope, pricing, deliverables, and evaluation criteria.
Timeline
1 update
PhaseClosed
Posted
Solicitation
Deadline changed
Response deadline changed from Aug 25, 2026 to Sep 1, 2026.
Response Deadline
Deadline has passed
Submission Closed
Organization & Contact Information
Show more
AgencyMassachusetts → Office of the Inspector General
Contacts1 person available
OfficeBoston, MA, 02108, USA
Organization / AgencyMassachusetts → Office of the Inspector General
Office AddressBoston, MA, 02108, USA
Contacts
Full Description
Show more
Please email quotes and inquiries to contact@example.gov. Review RFQ document for scope and timeline
Find Active Opportunities Like This
Get AI-powered intelligence on the opportunities still open
Every page of the solicitation package shredded into a compliance breakdown
AI-powered matching based on your capabilities and past performance
Competitor and incumbent history on the requirement
Automated alerts on amendments, Q&A deadlines, and award
Join 750+ contractors already using CLEATUS