ITSM Process Design and Implementation

This subcontract for ITSM Process Design and Implementation focuses on developing and executing operational processes for prime contractors supporting IT projects at Pakistan State Oil Company Ltd. The scope of work involves the design and documentation of critical IT service management frameworks, specifically targeting Incident Management, Problem Management, Change Enablement, Request Fulfillment, and Asset Management. To ensure quality delivery, the contract requires the involvement of Certified ITIL Process Practitioners. The primary deliverables for this engagement include comprehensive Process Definition Documents, Standard Operating Procedures, and detailed Process Maps. Interested parties must adhere to the timeline established by the posting date of October 16, 2026, with a response deadline set for October 30, 2026. The project falls under NAICS code 541512, emphasizing the technical nature of the computer systems design and implementation services required.