ITT_IITS_OCT26_SNow_SMU_OT_IITS_002_2026

Plan, Implement and Maintain ServiceNow IT Service Management (ITSM) and Customer Service Management (CSM) (Tender Ref: SMU/OT/IITS/002/2026) Singapore Management University (“SMU”) invites your quotation/tender for the Goods and/or Services as described in the Sourcing Event Details in accordance with all the terms and conditions stated in this Invitation to Quote/Invitation to Tender. For suppliers with interest to participate, please click “Respond” after the event is opened and submit proposal before the response deadline as indicated above. Clarifications: Suppliers are to send all clarifications via Event Messages. Please do not post your clarifications through other channels, such as Ariba Discovery Q&A. Submission Requirement: All proposals must be submitted through the Sourcing Event by clicking “Submit Entire Response”. Proposals submitted via other channels, such as Ariba Discovery Q&A, event messages, or email, will be disqualified. Proposals submitted after the response deadline will be rejected. Important Notes: - You cannot change the currency once you have submitted your bid. - Kindly ignore the opportunity amount as shown above which has been defaulted to USD 500. - Please access the system and submit your bid as early as possible, especially if you are unfamiliar with the system or may encounter technical difficulties requiring assistance. - This posting provides a high‑level overview only. Please click “Respond” and refer to the sourcing event for detailed requirements and attachments.