The Social Security Administration is looking for vendors who can provide maintenance, including an experienced, on-site, manufacturer certified technician, for an Intecom E PBX telephone switch and ancillary equipment. The equipment which includes approximately 2,000 telephones of various types, an ACD system, a voice mail system and a battery back-up (UPS), is installed at 1 Jamaica Plaza, Jamaica, NY Northeastern Program Service Center. The present contract will be expiring on September 27, 2008 and SSA is looking for interested vendors to provide maintenance on the Intecom E and all adjacent equipment for one base year and three (3) one-year options The maintenance and on going services will include but not be limited to managing system operations, preventative, remedial and routine maintenance, inspections, on going monitoring, installation services, add, move and change services, system programming, technical design, and technical consultative services and user training services. The contractor shall keep the equipment operating at peak efficiency in accordance with the manufacturer's specifications, practices and benchmarks and provide ongoing telecommunications services. The contractor shall guarantee a supply of spare parts sufficient to fulfill the requirements of this contract. The contractor shall provide all spare and miscellaneous parts required for the maintenance of all equipment under the scope of this contract and for the duration of this contract. The Government shall not purchase parts for the purpose of having them stored on site to facilitate maintenance. If the contractor feels that storing parts on site is the proper way to meet the required response times, then the contractor may do this. Waiting for parts delivery is not an acceptable reason for the delay of repairs. The contractor shall provide remote monitoring, diagnostics and repair services for assisting the dedicated on-site technician during trouble calls. The contractor must be able to identify their current resources, level of experience, and capabilities for providing this service. The contractor shall also have standard escalation procedures for maintenance required after hours or weekends. Interested sources that believe they have the ability to perform the services required should submit a detailed statement of their capabilities in writing indicating reference number RFI-LH07-002 to Leslie Hyman, Contract Specialist, via email at Leslie.Hyman@ssa.gov. Responses must be received by 3:00 p.m. EST on October 15, 2007.
