J065--CRT Repair and Service Complex Rehab Technology Medically Prescribed Wheelchair and Scooter

2 General Information: Document Type: Pre-solicitation Notice Solicitation Number: 36C79121R0004 Solicitation Posting Date: 04/05/2021 Anticipated Closing Response Date: 05/04/2021 Achieve Date: 06/04/2021 Product Code: J065 Maintenance, Repair, Build of Equipment - Medical, Dental and Veterinary Equipment Supplies NAICS: 811219 Other Electronic and Prescription Equipment Repair and Maintenance, Size Standard $22M. Contracting Office: National Acquisition Center Commodities and Services Acquisition Service 555 Corporate Circle Golden, CO 80401-5621 Description: Subject: Complex Rehab Technology (CRT) Repair Services of Medically Prescribed Wheelchair Mobility Equipment. Period of Performance: The resulting Indefinite Delivery Indefinite Quantity (IDIQ) contract is a 12-month ordering period with four 12-month options. Place of Contract Performance: United States, VA Nationwide Set-aside Status: No Set Aside, Full and Open Competition Evaluation: Trade Off, Non-Price Factors and Subfactors when combined are approximately equal to price. Contract Award: Single Award The Department of Veterans Affairs (VA) Commodities and Services Acquisition Service (CSAS) and the Denver Logistics Center (DLC) manage a holistic supply and service chain management for the VA National Audiology, Prosthetics, and Telehealth Programs and supports VA and other Government agencies with professional acquisition and logistical services.� The CSAS and the DLC has been tasked with a requirement to procure� Complex Rehab Technology (CRT) Repair Services of Medically Prescribed Wheel Mobility equipment aligning to the VA Mission Act to meet the needs of the Veteran. CSAS/DLC strategy shall obtain volume-based discounts, committed pricing, and streamlined ordering processes through innovative integration using a combination of the Department of VA Remote Order Entry System (ROES) and Contractor s Commercial System that allows for eligible Veterans and or VHA Clinicians/Prosthetic staff to place repair requests with contractor without going through Prosthetic or Regional Contracting Offices. Thus, implementing a solution that improves VA s service delivery outcomes for the Veteran beneficiary. This is a Non-Personal Service; Performance Based Contract and the success of this contract depends on not only the performance satisfaction of the requirement but on the satisfaction of the veteran beneficiary or VHA Clinical Staff on services received. Rather than a list of tasks of activities, this Performance Based Work Statement is an expression of VA s expectation of the service to be performed by the contractor. A higher level of effective communication between the Government and Contractor is essential for partnering for this performance-based service contract to succeed. The success of this Contract is shared between the Government and the Contractor. The objectives of this contract are to: � Establish a singular national contract that can serve the entire the United States and its territories for Complex Rehab Technology (CRT) Repair Services for medically prescribed wheeled mobility equipment of manual wheelchairs, customer powered wheelchairs and scooters to eligible veteran beneficiaries.� Augment the VA s ability to provide repairs for wheeled mobility devices to eligible Veterans in current and future years by providing improved access to repairs and the reporting of the repairs completed by using the contractor through an automated system in conjunction with VA systems. Establish a customer service point of contact that is Veteran and VA Staff centric for service requests, quality assurance reporting, repair trend reports and maintenance or manufacture recall follow ups to include the use of modern technology in web and mobile applications with ease of use for all users. Schedule and complete repair or maintenance service meeting OEM manufacture requirements and streamline the administrative processes associated with the management and coordination repair and maintenance requests to achieve efficiencies and create shorter maintenance and repair turnaround times. Ensure customer satisfaction and quality assurance of repairs by providing world class customer service to Veteran beneficiary s and VA Staff. Leverage the Department of Veteran Affairs enterprise account to establish favorable pricing for repairs and parts through cost savings by streamlining internal processes and billing practices in conjunction to current commercial standards. The service requirement identified in the solicitation may be sought as a complete comprehensive requirement that may cross over multiple service categories, including other direct costs (ODCs) or may be sought as a single service or multiple services allowing the customer the option to choose services that can be customized to meet the unique needs. Point of Contact: Susan Dela Cruz, Contracting Officer, Susan.DelaCruz@@va.gov Joseph Hodge, Contract Specialist, Joseph.Hodge@va.gov