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This Government Contract opportunity from Cherokee Nation was posted on June 26, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Customer Support & Employee Case Management

Closed
State & Local

Contract Overview

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The contract seeks a subcontractor to deliver Tier 1 and Tier 2 customer support services focused on employee and HR staff needs, encompassing case intake, documentation collection, and eligibility guidance. The scope requires handling inquiries efficiently, maintaining accurate records, and providing clear direction on benefits and program requirements to ensure seamless support for internal users. The work is tied to Cherokee Nation’s internal operations, with performance expected to align with their standards for responsiveness and compliance. This subcontract, posted on June 26, 2026, has a response deadline of July 17, 2026, and is classified under NAICS code 811219, which pertains to other personal services. There is no set-aside designation specified, and the place of performance and office address details are not provided, suggesting the work may be performed remotely or within Cherokee Nation’s administrative locations. Interested parties must submit responses through the designated portal prior to the deadline to be considered for award.

General Info

Subcontractor needed for Tier 1 and Tier 2 HR support services with case intake, documentation, and benefits guidance for Cherokee Nation.

Agency

Cherokee NationView Agency

NAICS

811219 - Other Electronic and Precision Equipment Repair and MaintenanceView NAICS

Place of Performance

OK, USA

Set-Aside

NONE

Documents

This scope was carved out of 164727.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP - FMLA MANAGEMENT ADMINISTRATION

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyCherokee Nation
ContactsNo contacts available
OfficeN/A
Organization / Agency
Cherokee Nation
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide Tier 1 and Tier 2 customer support for employees and HR staff, including case intake, documentation collection, and eligibility guidance.

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NAICS: 541512
New
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SEALED RFP - WATER & WASTEWATER INFRASTRUCTURE COMPREHENSIVE GIS DASHBOARD
Solicitation # Procurement #164910
The Cherokee Nation is soliciting sealed proposals for the development, deployment, and ongoing management of a Tribal Water Infrastructure Dashboard. This project aims to create a centralized digital hub that transforms raw data from multiple water systems into real-time insights for administrators and operators. The scope of work is divided into five phases: Discovery and Configuration, Dashboard Design and Development, Data Integration and Quality Assurance, User Training and Support, and Optimization and Reporting. Key deliverables include a configured Water Quality Dashboard with system health and transparency modules, a Service Line Inventory Tracker for LCRR/LCRI requirements, and custom reporting exports compatible with EPA, IHS, and DEQ standards. All proprietary GIS data must be housed on internal Cherokee Nation servers in compliance with Executive Order 2024–07-CTH regarding data sovereignty and cybersecurity. Proposals must be submitted by 5:00 p.m. CT on October 09, 2026, and must include one original, five copies, and a key drive. Evaluation is based on qualifications, past performance, capacity, cost, and TERO certification for Indian preference. Qualified bidders must possess a valid Oklahoma Business License and provide proof of professional licenses. The performance period is expected to run from the date of execution through September 09, 2027, within the 14 county jurisdictional area of the Cherokee Nation in northeast Oklahoma. Required insurance includes General Liability, Professional Liability, Pollution Liability, Automobile Liability, and Workers Compensation. Proposals must remain firm for 180 days after receipt.
Computer Systems Design Services

POSTED

1 day ago

DEADLINE

in 22 days
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