J065--Biomet Rosa Robot Service

Contract 36C26026P0348, awarded to Zimmer US Inc for $600,000.00, provides comprehensive maintenance, repair, and software support for the Zimmer Biomet ROSA Brain Surgical Robot at the Portland VA Medical Center. Managed by the Department of Veterans Affairs Network Contracting Office 20, the agreement consists of a base period and four option years, extending the total performance period through February 28, 2031. The scope of work requires the contractor to ensure the system remains fully operational through four annual preventive maintenance visits, 24/7 break/fix support with a three-business-day onsite response time, and the installation of all manufacturer-released software updates at no additional cost. The contract mandates the use of certified, new Original Equipment Manufacturer (OEM) parts, strictly prohibiting refurbished, gray market, or counterfeit components. All services must be performed by Zimmer-authorized and trained engineers, and the award includes unlimited training for surgeons and hospital staff, as well as clinical applications support for twelve neurosurgical procedures. Administration is handled via electronic funds transfer and electronic invoicing, with strict security protocols requiring vendor technicians to be escorted by VA personnel while on campus. Award selection was based on a trade-off process evaluating technical quality, past performance, and price.