Statement of Work (SOW)
Butler Healthcare Care Center (HCC)
1. BACKGROUND:
The Butler Healthcare Care Center (hereafter referred to as Butler HCC or the Government ) has a requirement to add a new range of Internet Protocol (IP) addresses and a post-warranty, full maintenance agreement on the GuardRails software package and system utilized at the Butler HCC.
2. OBJECTIVE:
The Government intends to award a single, Firm-Fixed Price contract for the services described in this Statement of Work (SOW). The period of performance under this contract is one year after receipt of order (ARO), with four additional one-year option periods, to be exercised at the Government s discretion.
3. PLACE OF PERFORMANCE:
The tracking software is utilized at the main building of the Butler HHC Facility:
Butler Healthcare Care Center (HCC)
353 North Duffy Road
Butler, PA 16001
5. SCOPE OF WORK:
Add a new range of IP addresses to existing Alaris System.
Annual Maintenance and Support Services for the Alaris System software and components, billed in monthly installments, at the pricing levels stated for the Base and Option Years.
Installation of the latest available software version if updated versions become available during the term of the agreement. Becton, Dickinson, and Company (BD) may install the newest version at the time-of-service delivery.
Support of Guardrails Point-of-Care Software for PC Units and Modules, including applicable updates under BD s standard federal terms and conditions.
Access to BD s Alaris Federal Terms and Conditions, incorporated by reference, governing software management, licensing, system requirements, and technical support.
Compliance with Federal Information Processing Standards (FIPS) 140 2 operation requirements for the BD Alaris Packet Control Unit (PCU) wireless module (#4283), as applicable.
All maintenance and support services identified in the vendor s Alaris Support Program (ASP) program as applicable.
6. PERFORMANCE DELIVERABLES:
The Contractor shall provide performance deliverables in accordance with the Maintenance and Support Services described in the vendor quotation and BD s Alaris Federal Terms and Conditions. Deliverables include:
Log into the designated server located at Veterans Administration (VA) Altoona, using existing and previously authorized access credentials, to perform a network configuration update. The required work consists of adding a new range of IP addresses to support devices that are already installed and previously connected to the VA network. No new equipment will be installed or connected as part of this effort, and no Personally Identifiable Information (PII) or sensitive data will be accessed, processed, or transmitted. This task is limited solely to updating network configuration parameters to reflect the new IP address assignments.
Monthly invoicing for Maintenance and Support Fees, consistent with the annual amounts listed for Base and Option Years.
Delivery and installation remote or on site as applicable of software updates, enhancements, or patches for Guardrails Suite MX software and Alaris Systems Manager, if newer versions become available during the contract period.
Compliance with all BD warranty, licensing, and support terms, including user guide availability, acceptable use requirements, and software licensing restrictions.
Notification to the Government of any required purchase order issuance prior to BD providing products or performing services under the Customer Order.
Delivery of services only upon satisfaction of BD s order requirements:
Customer execution of the Customer Order
Issuance of a purchase order referencing the Customer Order
CareFusion countersignature of the order
These steps must occur before BD is obligated to ship products or perform services.
Assurance that CareFusion personnel providing services comply with federal terms related to system use, data handling, intellectual property, compliance with laws, and product warranties.
Support consistent with BD s federal customer schedules (e.g., Software Management Services for the Alaris System), as incorporated by reference in the vendor quote.
7. PERFORMANCE EXPECTATIONS:
The Contractor shall provide comprehensive performance-driven support in alignment with the services outlined within the vendor s ASP. The following expectations incorporate the specific services and definitions provided in the vendor quotation and federal Alaris Software Management Services schedules:
Quarterly Infusion Analytics Service data reports, including: executive summaries, detailed drug risk analyses, and retrospective infusion data accessible for up to two years. Remote analyst review shall be available via one quarterly call upon request.
Installation and support of Guardrails Suite MX Software enhancements, including updates to PC Unit Software, Module Software, CQI Reporter, Guardrails Editor, and ASM. Includes remote installation of enhancements when applicable.
Access to the Knowledge Portal for infusion technologies, including online portal access, training modules, and applicable user documentation.
Monthly web-based refresher training for Guardrails Editor and CQI Reporter.
Technical telephone support available Monday through Friday, 5 AM 5 PM PT, covering operation, configuration, and troubleshooting of the Alaris System and Alaris Systems Manager.
Pharmacy Consultant and Clinical Infusion Data Consultant support for dataset review and interpretation.
One annual on-site technical service visit (per 200 licensed units) for embedded software updates, CQI data downloads, and customized dataset uploads.
One annual on-site RN Clinical Consultant visit (per 500 PC Units) to support practice reinforcement, compliance rounds, and infusion safety education.
Hosted server system updates, including OS patching, ASM updates, and remote monitoring of the Alaris Systems Manager health and uptime.
Tuition for up to two customer representatives to attend the Alaris System Data Workshop annually.
8. Point of Contact (POC):
POC: TBA
POC Phone Number: TBA
POC Email: TBA
