DA10--RedHat OS Service Contract -w/wd, BONLY POP 10/1/2026 - 9/30/2027

The contract pertains to Red Hat OS maintenance and support services for the Phoenix VA Health Care System under a Service-Disabled Veteran-Owned Small Business (SDVOSBC) set-aside, with a period of performance extending from October 1, 2026, through September 30, 2031, comprising one base year and four one-year option periods. The work involves system upgrades, installations, updates, and emergency repairs, with contractors required to respond to service requests within one hour and dispatch technicians within eight hours during standard business hours of 7:00 a.m. to 4:00 p.m. Mountain Time, Monday through Friday, excluding federal holidays. All services must comply with VA security directives, HIPAA regulations, and federal privacy standards, including the use of VA-controlled Microsoft Teams for remote access and storage of electronic Protected Health Information exclusively within VistA Imaging or designated VA servers. A current Business Associate Agreement and Interconnection Agreement are mandatory prior to award, and all technicians must hold valid certifications with documentation submitted upon proposal submission and contract commencement. Contractors must perform over 50% of the work directly, consistent with statutory subcontracting limitations under 15 U.S.C. 657s and 13 CFR 125.6, with no anticipated subcontracting opportunities. Electronic Field Service Reports must be submitted within one week of each service, detailing equipment identifiers, services rendered, parts replaced, labor hours, and resolution outcomes, with all work guaranteed for at least 30 days. Invoices must reference the contract number and be submitted in arrears, though the specific invoicing system is not designated. Remote services require virtual escort by VA personnel, and any after-hours work needs prior written approval and a contract modification. The estimated value of the contract is $12.5 million, and offers are solicited through a sources-sought announcement requiring submission of a capability statement, SAM registration, CAGE code, DUNS number, and proof of SDVOSBC status via email to the Contract Specialist by the July 31, 2026 deadline. The contracting office is located in Mesa, Arizona, but performance occurs exclusively at the Phoenix VA facility, with the Contract Specialist serving as the primary point of contact.