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This Solicitation opportunity from Illinois was posted on April 26, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

JPMC SW Software Solutions and Related Services for Public Sector and Education Administration

Closed
24-510CPOGS-CPOGS-B-42813State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512
New
SLED
RFI - City of Seattle Utilities Customer Service System
Solicitation # 1479146A
The City of Seattle has issued Request for Information 1479146A to gather industry data on modern utility customer service products for Seattle City Light and Seattle Public Utilities. The primary objective is to inform a future competitive solicitation for a Utilities Customer Service Portal that enhances digital self-service, account management, and operational efficiency. Key desired capabilities include a secure, multilingual customer portal with chatbot functionality, the ability for users to view billing and usage history, and robust analytics for tracking engagement. A critical technical requirement is the ability to integrate with the existing Oracle Utilities solution stack through real-time and batch data exchanges. The sought-after solutions must adhere to strict accessibility and security standards, including WCAG 2.1 level compliance, evolving ADA regulations, and a mobile-first design. Security requirements include compliance with PCI standards, the provision of SOC 1 or 2 reports, and adherence to City of Seattle privacy and records retention schedules. This is an informational solicitation only, and no contract will be awarded based on the responses. Interested vendors must register via the OpenGov Procurement Portal and submit their responses, including organization qualifications and feedback on specific customer and technical user stories, by the revised deadline of November 12, 2026, at 12:00 p.m.
Information Technology Department

POSTED

about 17 hours ago

DEADLINE

in 15 days

General Info

Documents

2

Illinois Specific Participating Agreement Terms 2024-32

PDF, Low prioritycontract-document
Low

Sourcewell Software Solutions and Related Services Notice of Solicitation

PDF, Low prioritypresolicitation
Low

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Timeline

1 update
PhaseClosed
Posted

Solicitation

Notice updated

Response deadline changed from Jun 20, 2024 to Jun 6, 2024. The notice description changed.

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyIllinois CPO Office for General Services
Contacts1 person available
OfficeN/A
Office AddressN/A
Contacts
CPO-GS Executive Assistant

Full Description

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The Sourcewell RFP #060624 for Software Solutions and Related Services for Public Sector and Education Administration. The RFP is scheduled to close on Thursday, June 6, 2024, at 4:30p.m. (CT). Interested vendors must go download the solicitation online at: https://proportal.sourcewell-mn.gov

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Miguel
Hillary
Keith Deutsch
Christine

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