JTE Help Desk & Phone Support

The contract is for Tier 1–2 technical support services to assist JTE operators through a dedicated hotline, addressing a range of software and hardware issues encountered in daily operations. The support team is responsible for diagnosing problems, providing immediate resolutions where possible, and escalating unresolved or complex issues to engineering teams for further analysis and intervention. This role requires strong troubleshooting skills, familiarity with operational systems, and the ability to communicate effectively under pressure in a high-stakes environment. The work will be performed at Hill Air Force Base, with a ZIP code of 84056, under a subcontract arrangement managed by the Department of Defense via the FA8210 Aflcmc Wnrk Hill office. The solicitation falls under NAICS code 541519, which categorizes it as other computer-related services, and was posted on May 21, 2026. While no specific solicitation number or set-aside designation is provided, the place of performance is clearly defined, indicating a need for on-site or closely coordinated support at the base location to ensure operational continuity and timely incident response.