Labware LCCP Support Service

The Texas Health and Human Services Commission is soliciting competitive bids for Labware LCCP Support Services under solicitation number HHS0017242, with a response deadline of May 22, 2026. The award will be made using a best value trade-off methodology, not based solely on lowest price, with evaluation focusing on conformance to requirements, ability to meet performance and delivery standards including past performance and financial stability, and price. The contract, expected to begin upon award and expire on August 31, 2026, is structured as a firm-fixed-price arrangement requiring 120 hours per month of remote configuration, system administration, and technical support in addition to an existing 40 hours, with performance occurring at HHS Agency facilities. Contractors must comply with stringent background checks for all personnel, including criminal and sex offender screenings across all states where individuals have resided in the past seven years, and are prohibited from employing individuals with certain convictions without prior written approval. All personnel must be trained, licensed, and capable of communicating in English, with HHS retaining the right to demand replacement of underperforming staff. The contractor must also use E-Verify for all employees and subcontractors, maintain 24-hour contact availability for two designated personnel, and strictly adhere to HHS site rules including prohibition of smoking and intoxicants. Submission is required through email or the HHS Online Bid Room using acceptable file formats including PDF, DOCX, and XLSX with a 25 MB size limit per submission; hard copies are not accepted. Required documentation includes mandatory affirmations, Uniform Terms and Conditions, a detailed pricing sheet, contractor qualifications, and bid room information. No federal FAR clauses are used; instead, state-specific requirements govern performance, inspection, and acceptance, with the HHS Agency serving as the sole authority for inspection, approval, and contract administration. Payment will follow the Texas Prompt Payment Act with monthly invoicing requiring PO number and work description, though specific remittance details and accounting codes are not provided in the solicitation.