Lenel Security System Maintenance

The contract solicitation for Lenel Security System Maintenance seeks qualified vendors to provide comprehensive maintenance and support services for electronic security systems at Naval Support Activity Norfolk, Virginia, covering 11 designated buildings. The scope includes preventative and corrective maintenance of approximately 26 cameras, 60 keypads, and 200 card readers, along with 24/7 emergency on-call support and daily on-site services during standard business hours. All contractor personnel must hold SECRET-level security clearance eligibility, be U.S. citizens, and possess a current SECRET facility clearance verified by DCSA. The work requires strict compliance with numerous DoD and intelligence community standards, including DoDM 5200.01, OPNAVINST 5530.14E, and CUI safeguarding requirements under DoD Instruction 5200.48. Technical personnel must include at least one Lenel Certified Expert and one Lenel Certified Professional with a minimum of three years of Lenel system experience and five years total experience in electronic security systems. All work must be performed using only LCE-certified technicians, with detailed reporting required for monthly progress, project management plans, and POA&Ms, all submitted without rework. Service response times are strictly defined: Level 1 incidents require a 2-hour on-site response, while Level 2 incidents must be addressed within 4 hours, with 30-minute phone response to all service requests. The solicitation is structured as a Lowest Price Technically Acceptable (LPTA) procurement under a Firm-Fixed Price contract type, with evaluation based entirely on binary compliance metrics across performance deliverables, inventory management, invoicing accuracy, and adherence to response timelines. The base performance period runs from September 2026 through September 2027, with four optional one-year extensions available through September 2031, and potential further extension to March 2032 under FAR 52.217-8. Proposals must be submitted as a single, five-page document via email to specified Navy contacts by the deadline of May 11, 2026, at 5:00 p.m. Eastern Time, using no less than 12-point font. Submission requirements include the offeror’s Unique Entity ID, CAGE code, size status, and affirmation of facility clearance, with no trade-offs allowed between cost and technical rating. Contractors must ensure all subcontractors comply with CUI flowdown provisions