Litigation Support Specialist

Sources Sought The Washington Headquarters Services is seeking sources capable of providing the following Information Technology Support Services for an Office of Military Commissions requirement. The clearance level required for personnel is TOP SECRET. Office of Military Commissions - Defense Requirement for Litigation Support Specialist QUALIFICATIONS We are in need of someone with expertise in a wide range of software packages and extensive experience in discovery and litigation support in complex cases. Knowledge of, and skill in applying, Litigation Support (LS) concepts, principles, methods, and practices, the mission and programs of the Office of Military Commissions-Defense. Knowledge in the use of the following software: Ipro, Trial Map, Case Map, Concordance, Concordance Image, LAW Discovery, and Trial Director. The candidate must also be a Concordance Certified Software Administrator (CCSA) and preferably have experience with Concordance FYI Administration. Ability to provide advice and guidance on a wide range and variety of complex LS issues. Ability to manage electronic discovery through the use and administration of Concordance databases. Ability to manage multiple Concordance databases simultaneously. Ability to update and reconcile Concordance databases, to reflect the work of dozens of different users. Ability to effectively use software such as Case Map and Time Map to manage discovery and prepare for trial. Ability to use web-based systems such as Concordance FYI and Net Documents to provide remote access to discovery and pleadings. Ability to organize and create trial exhibits using Trial Director software. Ability to train paralegals and attorneys on the use of Trial Director software. Ability to conduct analyses and recommend resolution of complex issues affecting assigned specialty areas. Ability to evaluate and recommend adoption of new or enhanced approaches to delivering LS services. Ability to test and optimize the functionality of systems, networks, and data. Ability to ensure optimal use of commercially available products. Ability to evaluate proposals for the acquisition of LS products or services. Knowledge of, and skill in applying IT concepts, principles, methods, and practices, the mission and programs of customer organizations, and the organization's IT infrastructure. Knowledge of, and skill in applying a wide variety of applications, operating systems, protocols, and equipment used in customer organizations; and methods and practices for troubleshooting, recovering, adjusting, modifying, and improving IT systems. Ability to provide advice and assistance to customers; troubleshoot complex problems; and provide support in a manner that minimizes interruptions. MAJOR DUTIES This position is located in the Office of Military Commissions-Office of the Chief Defense Counsel (OMC-D). This person will serve as a Litigation Support (LS) Specialist responsible for providing technical and analytical assistance involving litigation support for both discovery management software and the courtroom technology installed in the Office of Military Commissions courtrooms at Guantanamo Bay, Cuba. The environment encompasses a significant number of users within the Office, many of who may be located in geographically distant branch offices. Litigation Support administration responsibilities are considered complex in terms of communications limitations, the remote location at Guantanamo Bay, the need to modify standard systems to resolve hardware and software problems, and the need to adapt precedents or make significant departures from standardized approaches to meet user requirements. Performs essential litigation support tasks associated with day-to-day operation of OMC Defense systems. These duties include a variety of information technology support to meet information needs utilizing network hardware and software capabilities, including specialty LS software. Creates and coordinates litigation support services (including trial preparation and presentation) in response to customer needs. Assists counsel and paralegals in developing discovery management strategies utilizing Concordance and Case Map. Creates and administers Concordance databases for trial teams and continually ensures that databases on separate servers are reconciled. Plans and coordinates efforts with other agencies providing litigation team support. Performs testing, quality assurance, configuration, installation, implementation, maintenance of LS resources used for the transmission of information in data, voice and/or video format in the courtroom. Ensures systems availability, functionality, integrity, and efficiency. Resolves hardware/software interface and interoperability problems. Optimizes systems performance and identifies components to improve overall systems performance. Maintains and controls LS equipment inventory. Provides training for personnel within OMC Defense on a variety of software. Software includes EScanIT, Ipro, Power Point, Time Map, Case Map, Concordance, Concordance FYI, Concordance Image, LAW Discovery, and Trial Director. Ensures the confidentiality, integrity, and availability of systems, networks, and data through the analysis, development, implementation, maintenance. Implements policies and procedures to ensure LS systems reliability and accessibility and to prevent and defend against unauthorized access to systems. Promotes awareness of security issues among management and employees. Implements programs to ensure users are aware of, understand and adhere to systems security policies and procedures. Provides for customer training including orientation for new users. Assesses and provides feedback on problematic trends and patterns in customer support requirements. Within parameters of component-wide guidance and directives, provides input into LS planning and policy activities. Potential sources are requested to provide no more than a five (5) page Capabilities Statement containing the following information: 1. Company and contact information. 2. Discussion of ability to meet the above-described potential requirement. 3. Confirmation of the ability to provide services meeting the above clearance requirement. Capabilities statements must be submitted to Kenneth.Gipson@whs.mil no later than 5:00 p.m. (5 working days after publishing).