Low Voltage System Support And Maintenance Services

The City of Lake Forest is seeking a consultant to provide hourly on-call maintenance and support services for its audio-visual and low voltage systems for a one-year term. The scope of work includes troubleshooting, repair, software and firmware updates, and installation support across multiple facilities, including City Hall, the Police admin building, the Performing Arts/Council Building, the Senior Clubhouse, and the Conference/Community Center. Key deliverables include bi-annual functional inspections of equipment listed in the provided inventory, which must include firmware updates, configuration backups, and physical condition checks of cabling and backbones. Response times are strictly defined, requiring a 24-hour turnaround for critical public safety outages and 2 to 3 business days for non-urgent issues. Proposals must be submitted via the OpenGov Procurement portal by October 30, 2026. Required submission components include a technical proposal detailing experience and qualifications, hourly rates for roles such as technicians, engineers, and programmers, an estimated cost for a single AV system inspection, and a disclosed equipment markup percentage. All work must be performed by appropriately certified personnel who adhere to City health and work policies. Payment is processed via invoicing after the delivery and City acceptance of products or services, with invoices requiring detailed documentation of part numbers, serial numbers, and service descriptions.