Maintenance

THIS ANNOUNCEMENT CONSTITUTES THE ONLY SOLICITATION AND A SEPARATE SOLICITATION WILL NOT BE ISSUED. This is a combined synopsis/solicitation for commercial services prepared in accordance with the format in Subpart 12.6 under Simplified Acquisition procedures in Subpart 13.5 as supplemental with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. The solicitation number for this acquisition is RFQ110155 and is being issued as a Request for Quote. The incorporated provisions and clauses are those in effect through Federal Acquisition Circular 05-26. This acquisition will be processed under Simplified Acquisition Procedures. The associated North American Industry Classification System (NAICS) Code is 541519. Background The National Institutes of Health (NIH) is the nation's foremost federally funded biomedical research institution. It is comprised of twenty-four Institutes, Centers, and Divisions. The Warren Grant Magnuson Clinical Center (CC) is the onsite hospital for the NIH campus, providing full support for clinical research in inpatient and outpatient settings. The CC facility comprises three million square feet of clinical, laboratory, and administrative space. The Department of Clinical Research Informatics (DCRI) is responsible for the network infrastructure that supports the technology of all mainframe and desktop computers, and the management and development of applications and databases. Objective The objective of this Statement of Work is to provide the Clinical Center, Department of Clinical Research Informatics with Cbord FMS maintenance and support. The Cbord system is the system used to manage patient's dietary information as well as delivery meals to our patients. Scope of Work The vendor is to provide support pricing for the following features or modules: MMS IMS NAS CMND HIMS HIMS Unit 2 OFC INTAKE RSVC BME BME (20) Sybase Server (5) Sybase workstation (29) Sybase U/L (22) ADT I/F ORD I/F IMS/OTM-Other CPU (29) VPN Service Levels Requirements: - Technical problem-solving and troubleshooting. - Assistance to trained users in using product features. - Step-by-step assistance in the installation and configuration of our CBORD products, including software and database upgrades. Processing of enhancement and product improvement requests. - All bug fixes and software updates provided free of charge - Assistance is available 24 hours a day, 7 days a week. The support center must have staffing from 7 AM to 7 PM Eastern Time, Monday through Friday. Off-hours, holiday, and emergency support is available via pager. CBORD offices are closed on the following U.S. holidays: New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and the day following, Christmas and sometimes Christmas Eve. - Off-hours, holiday, and emergency support is for assisting in problems with the application. - Off-hours calls to the support center are forwarded to an answering service. The answering service will then page a support technician on call to address our system issue. Period of Performance: 9/28/08 Thru 9/27/09 Security: Any personal data collected and/or used under this contract is subject to the Privacy Act Clause (FAR 52.224-2). The Contractor will use any Privacy Act information provided by the Government or other Government contractors for the purposes authorized by this contract only and for no other. The Contractor will not provide the information to any other person or entity, unless explicitly directed to do so by the Government. Each person providing service under this proposal will be required to sign a document of understanding stating that he/she understands and will comply with Privacy Act requirements. Government Furnished Equipment/Government Furnished Information: The Government will not be supplying any equipment. Evaluation Criteria The proposal offered by the vendor must satisfy the technical requirements listed in the scope of this document. The award will be made to the lowest-price technically acceptable offer. The following provisions and clauses apply: Provision 52.52.213-4 Terms and Conditions - Simplified Acquisitions (Other Than Commercial Items); Provision 52.252-1 Solicitation Provisions Incorporated by Reference. This solicitation incorporates one or more solicitation provisions by reference with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. (End of Provision) Provisions52.212-1-Instructions to Offerors/Commercial; 52.212-2-Evaluation-Commercial Items; 52.212-3 Offeror Representations and Certifications-Commercial Items; 52.212-4 Contract Terms and conditions; 52.222-26 (EO 11246); 52.222-35 Equal Opportunity for Special Disabled Veterans, Veterans of the Vietnam Era and Other Eligible Veterans (38 U.S.C. 4212); 52.223-6 Drug Free Workplace, 52.232-33, Payment by Electronic Funds Transfer-Central Contractor Registration (31 U.S.C. 3332); 52.222-41. This purchase order shall be for a basic contract period of 10 months. The Full text of the Federal Acquisition Regulation (FAR) can be accessed on the internet at www..arnet.gov/far. Parties responding to this solicitation may submit their offer in accordance with their standard commercial practices (e.g. on company letterhead, formal quote form, etc) but must include the following information: 1) company's complete mailing and remittance addresses 2) discounts for prompt payment if applicable; 3) Dun & Bradstreet number; 4) Taxpayer ID number; 5) Catalog or Published Price Listing applicable to the service; 6) Offerors must meet specifications as noted in the synopsis. Offerors shall include a completed copy of the provision at 52.212-3, Offeror Representations and Certifications/Commercial Items with their offer. Note: Contractor must be registered with the Central Contractor Registration (www.ccr.gov). The Government intends to make a single award based on the lowest price technical accepted offeror to the eligible, responsible offeror whose offer conforms to the solicitation, and is the most advantageous to the Government. The Government reserves the right to make an award to that offeror whose quotation provides the best overall value to the Government. Interested offerors may submit proposals electronically only within 15 days from the posting of this notice no later than _09/24/2008 Eastern Standard Time 5:00 p.m. Companies that sent in proposal may do so again. Offerors shall include a completed copy of the provision at 52.212-3, Offeror Representations and Certifications/Commercial Items with their offer. Note: Contractor must be registered with the Central Contractor Registration (www.ccr.gov). The Government intends to make a single award based on best value to the Government, technical and price factors considered. The anticipated award date for this requirement shall be on or before 09/28/2008. No Phone Calls Please. Requests for information concerning this requirement are to be addressed to Ms. Andrea McGee via email only to amcgee@cc.nih.gov no later than, 09/17/2008. Collect calls will not be accepted. No Phone Calls Please