Maintenance Dept Work Ticket System

The Texas Juvenile Justice Department has entered into an agreement with Clovity Inc for the implementation of a cloud-based Maintenance Work Order Ticketing System with Asset Inventory Tracking, specifically utilizing JSM Premium 100. Effective October 1, 2026, this contract provides a Computerized Maintenance Management System with Enterprise Asset Management capabilities across five state juvenile correctional facilities. The project encompasses system configuration, data migration, and the establishment of a ticket management framework for assets, preventive maintenance, and inventory control. Key deliverables include providing mobile access for 80 technicians, comprehensive reporting, and necessary training. The contract is governed by DIR Contract DIR-CPO-6151 and RFO 644-26-052626, with a response deadline extending to August 31, 2031. To ensure security and regulatory compliance, the system must adhere to TX-RAMP Level 1, FedRAMP, or equivalent on-premises standards.