MAINTENANCE SERVICES FOR EQUIPMENT FREEZERWORKS

The contractor is required to provide all labor, materials, and equipment necessary to perform maintenance and preventive maintenance services for the FreezerWorks Sample Management Software under the FreezerWorks Customer Care Program for a 12-month period. This software is critical for the National Institutes of Health to maintain HIPAA compliance in the storage, tracking, and transfer of patient clinical samples, ensuring secure handling of protected health information. All services must be performed on-site at the NIH facility in Bethesda, Maryland, in strict accordance with the manufacturer’s standard commercial maintenance practices, and must guarantee uninterrupted access to unlimited technical support and software upgrades throughout the contract term. The acquisition is conducted under FAR Part 13 as a simplified, single-source procurement from DataWorks Development, Inc., with a maximum estimated value not to exceed $350,000, reflecting its non-competitive nature and streamlined procurement process. The solicitation, issued under number 75N98026Q00844FREEZERWORKS on July 21, 2026, with proposals due by July 30, 2026, requires offerors to submit a technical proposal, a cost-price proposal, their Unique Entity ID, Taxpayer Identification Number, and a certification of business size under NAICS code 513210, which has a size standard of $34 million in average annual receipts. While no formal evaluation weights or adjectival ratings are specified, award is expected to be based on price and technical acceptability, consistent with simplified acquisition procedures. There are no explicit packaging, marking, or FOB requirements, and no additional special clauses or security provisions are included. All work must be executed on-site, and acceptance is determined by the Government at the performance location. The contracting office is located at 6701 Rockledge Drive, Bethesda, MD, and submissions must be emailed exclusively to vishnuh@mail.nih.gov; fax submissions are not permitted. The contractor must maintain active SAM registration and comply with all applicable federal requirements for software maintenance in a healthcare environment.