Managed Service Provider - IT Consulting

The Utah Department of Purchasing has issued a Request for Proposal (RFP) to establish a ten-year contract with a single Managed Service Provider (MSP) specializing in IT consulting and staffing augmentation, with an anticipated contract value between 50 and 150 million dollars. The procurement aims to select the most responsible and technically qualified offeror based on a comprehensive evaluation process that weights technical merit at 70% and cost at 30%. Proposals will be scored on criteria including MSP experience, vendor management system capabilities—such as security, AI integration, and reporting—and the provider’s ability to manage subcontractors and ensure quality standards. The selected vendor must guarantee its bill rate percentage for the entire contract duration, with a fixed administrative fee of 0.50%. The contract emphasizes security compliance, including GovRAMP standards, background checks, and confidentiality, while also requiring detailed transition and performance management plans. The contractual framework is governed by a set of Utah-specific cooperative IT terms and conditions, which incorporate state statutes, policies, and security standards, notably excluding federal FAR clauses. Key provisions include strict security requirements, personnel vetting, subcontractor management, and detailed performance metrics, with final acceptance based on destination inspection, a 30-day defect notification period, and a one-year warranty on hardware components. The contract stipulates electronic invoicing, detailed reporting, and a clear process for amendments, with no explicit packaging, labeling, or MIL-STD standards specified. Proposal submissions must be made electronically via the Utah Public Procurement Place (U3P) portal by September 30, 2025, with separate technical and cost responses, and all communications restricted to the official portal and process. The procurement emphasizes compliance with anti-boycott laws, employment verification via E-Verify, and confidentiality claims, ensuring rigorous adherence to state policies and standards throughout the contract lifecycle.