Mass Notification Software Upgrade

The Mass Notification Software Upgrade contract aims to replace RTD's outdated ReadyOp system with a modern, fully integrated platform designed to improve emergency and operational communication across bus dispatch, rail operations, transit police, and emergency management teams. The new system will feature automated notifications, role-based access controls, multi-channel messaging capabilities including SMS, email, public address, and radio, as well as real-time acknowledgment tracking to enhance response coordination and ensure compliance. Key integration points include seamless connectivity with Workday for automated personnel updates, compatibility with Computer Aided Dispatch and Public Address systems, and customizable notification workflows tailored to incident severity levels such as Red, Yellow, and Department-Specific alerts. The project will be executed in phases, encompassing system setup, integration, user training, and ongoing support, with a strong emphasis on security measures to protect Personally Identifiable Information and sensitive notifications, along with audit logging and data retention policies. The overall goal is to streamline mass notification processes, reduce manual workloads, and bolster RTD’s emergency response capabilities. The contract, titled "Mass Notification Software Upgrade," was posted on May 12, 2025, under solicitation number RFP 125DT036, with a response deadline of June 17, 2025. It is a solicitation issued by the Colorado Department of Transportation’s Administration-Information Technology division, with a project budget estimated between $500,000 and $2,000,000. The contract emphasizes security, integration, and support, with Ryan Miller serving as the primary contact. The project’s location is within Colorado, and interested vendors can find additional details through the provided procurement link.