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MEH-MAINT4776-Maintenance of Alcon Equipment

Awarded
C473269International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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Moorfields Eye Hospital NHS Foundation Trust has entered into a direct award contract with Alcon Eye Care UK Ltd for the maintenance of Alcon ophthalmic surgical systems. Valued at 591,000 pounds excluding VAT, the agreement runs from July 14, 2026, to July 13, 2029. The direct award is justified by technical requirements, as Alcon is the sole provider of the essential software, firmware, and certified engineering resources needed for these systems. The contract provides two tiers of service. A three year Gold Maintenance plan covers two Ngenuity and one Purepoint system, featuring a 48 hour response time and three additional support visits. A three year Platinum Maintenance plan covers 26 Centurian and six Constellation systems, offering a faster 24 hour response time, five additional support visits, an uptime guarantee, risk sharing, and necessary hardware and software upgrades. Both tiers include 24 hour telephone support, standard business hour coverage, annual planned maintenance, safety and reliability modifications, first line troubleshooting training, and onsite repairs including parts installation by a Field Service Engineer.

General Info

Moorfields Eye Hospital hired Alcon for surgical system maintenance costing 591,000 pounds through 2029.

Agency

Moorfields Eye Hospital NHS Foundation Trust

Contract Value

$0

NAICS

811210 - Electronic and Precision Equipment Repair and Maintenance

Place of Performance

Not specified

Set-Aside

NONE

Awardee

Alcon Eye Care UK

Documents

2

Moorfields Eye Hospital - Maintenance of Alcon Equipment

PDF, Low priorityaward
Low

Moorfields Eye Hospital - Maintenance of Alcon Equipment

PDF, Low priorityaward
Low

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Organization & Contact Information

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AgencyMoorfields Eye Hospital NHS Foundation Trust
Contacts1 person available
OfficeN/A
Organization / AgencyMoorfields Eye Hospital NHS Foundation Trust
Office AddressN/A
Contacts
KATHLEEN EMERY
contact@example.gov

Full Description

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3 Year Gold Maintenance Contract for 2x Ngenuity and 1x Purepoint which includes Monday to Friday 09:00-17:00 Local Time, Telephone Support available 24 hour, Annual Planned Maintenance, Modifications for safety/ reliability, First line Troubleshooting Training, Onsite Repairs as Required, Parts that require a Field Service Engineer to install, 48 hour response time, CAS Visit = 3 additional support visits. 3 Year Platinum Maintenance Contract for 26x Centurian and 6x Constellations, which includes Monday to Friday 09:00-17:00 Local Time, Telephone Support available 24 hour, Annual Planned Maintenance, Modifications for safety/ reliability, First line Troubleshooting Training, Onsite Repairs as Required, Parts that require a Field Service Engineer to install, 24 hour response time, CAS Visit = 5 additional support visits, Uptime Guarantee & Risk Share. Hard/Software upgrades will be applied as and when required.

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