Microsoft Teams VoIP System Integration

The contract entails the end-to-end integration of a Microsoft Teams-based VoIP system designed to replace or augment existing telephony infrastructure with a modern, unified communications platform. This includes the architectural design and implementation of SIP trunking services, Session Border Controller (SBC) configuration to ensure secure and reliable voice traffic routing, and full interoperability with the organization’s customer relationship management (CRM) system to enable seamless call handling, caller identification, and data synchronization. The project requires deep technical expertise in Microsoft Teams calling policies, direct routing, and hybrid cloud telephony environments to deliver a scalable, compliant, and enterprise-grade solution. The engagement is classified as a subcontract under NAICS code 541512 for computer systems design services and is posted by the Texas office of IT with a response deadline of May 21, 2026. There is no set-aside designation listed, indicating the subcontract is open to all qualified vendors regardless of business size or ownership status. The place of performance and point of contact details are not specified, suggesting the scope is likely remote or service-based with flexible execution boundaries. All work must comply with federal telecommunications standards and ensure uninterrupted service continuity during migration, with an emphasis on security, performance, and CRM-driven workflow automation.