Mise en place, gestion d’un numéro vert et d’un centre d’appel en appui au mécanisme de gestion des plaintes du PACRI-MDK

The Ministry of Economy, Planning and Regional Development in Cameroon has issued an award notice for the establishment and management of a toll-free number and a call center. This initiative is designed to support the grievance redress mechanism for the PACRI-MDK project, ensuring a structured system for receiving and managing complaints. The contract, identified by solicitation number CM-MINEPAT-517368-NC-RFQ, focuses on enhancing project accountability and communication within Cameroon. The operational framework will be managed under the oversight of the federal agency to ensure the effective implementation of the support mechanism.