Mission-Critical Dispatch Call Handling and Radio Integration System

The City of Independence, Missouri Power and Light Department is soliciting proposals under RFP 26055 for a mission-critical, hybrid-architecture dispatch call handling and radio integration system. The objective is to replace the legacy corporate phone system at the dispatch desk with an operational technology solution that bridges traditional telephony and existing APCO Project 25 legacy digital mobile radio infrastructure. The system must support eight workstations across a dual-site architecture, ensuring local operational survivability and the ability to handle high-volume communication spikes during severe weather events while maintaining absolute continuity with field crews. Technical requirements include strict adherence to NERC CIP cyber security compliance and a hybrid on-premises and cloud-based deployment. Qualified vendors must submit their proposals electronically via Public Purchase by the extended deadline of October 5, 2026. As part of the submission process, contractors are required to provide notarized affidavits certifying compliance with the Missouri Anti-Discrimination Against Israel Act and the Immigration/E-Verify Affidavit regarding the employment of authorized workers.