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Multi Function Device Support Services

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2140001State & Local

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Roswell Park Comprehensive Cancer Institute Corporation is soliciting proposals for Managed Print Services and Multifunction Device Support Services for its fleet of approximately 460 Ricoh devices in Buffalo, New York. This discretionary procurement is restricted exclusively to New York State Certified Minority- and Women-Owned Business Enterprises or Service Disabled Veteran Owned Businesses, with a total MWBE goal of 30 percent and an SDVOB goal of 6 percent. The estimated contract value ranges from 150,000 to 1,500,000 dollars with a performance period of three to five years. The selected contractor will provide comprehensive fleet management, including proactive device monitoring, break/fix and preventative maintenance, and asset lifecycle management. Key requirements include the provision of dedicated onsite support personnel and factory-trained Ricoh-certified technicians. The scope of work encompasses consumables management, installation and relocation services, ServiceNow-based incident management, inventory tracking, and quarterly business reviews to optimize operational efficiency and reduce costs. Interested certified firms must submit their proposals to Rob Henschel by November 6, 2026.

General Info

MWBE/SDVOB solicitation for managed print and multifunction device services at Roswell Park.

Documents

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Roswell Park Cancer Institute Corp. - Multi Function Device Support Services (CR# 2140001)

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Organization & Contact Information

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AgencyNew York → Roswell Park Cancer Institute Corporation
Contacts2 people available
OfficeN/A
Office AddressN/A
Contacts
Rob HenschelExecutive Director - Strategic Sourcing
Rob HenschelExecutive Director - Strategic Sourcing

Full Description

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Roswell Park Comprehensive Cancer Center is seeking proposals from New York State Certified Minority- and Women-Owned Business Enterprises (MWBEs) or Service Disabled Veteran Owned Businesses (SDVOBs) only to provide Managed Print Services (MPS) and Multifunction Device (MFD) Support Services for its fleet of Ricoh multifunction devices. The selected contractor will provide comprehensive fleet management and support services, including proactive device monitoring, break/fix maintenance, consumables management, asset lifecycle management, installation and relocation services, reporting, and continuous optimization of the print environment. The engagement supports approximately 460 contracted devices and includes support for designated networked and non-contracted Ricoh devices. Services will include dedicated onsite support personnel, factory-trained Ricoh-certified technicians, fleet-wide monitoring, ServiceNow-based incident management, preventative maintenance, toner and parts management, inventory tracking, quarterly business reviews, training, and strategic recommendations to improve operational efficiency and reduce costs. Firms responding to this solicitation must be currently certified by the New York State Department of Economic Development as an MWBE at the time of proposal submission. Additional information, qualification requirements, and proposal instructions will be provided in the solicitation document. If you meet the above criteria and are interested in submitting a proposal, please email Rob Henschel @ rob.henschel@roswellpark.org with RFP #27-26 in the subject line. Business enterprises awarded an identical or substantially similar procurement contract within the past five years: Ricoh USA, Inc. Service-Disabled Veteran-Owned Business (SDVOB) SDVOB Goal: 6.00% Minority / Women Business Enterprise contracting goals (MWBE) Total MWBE Goals: 30.00%

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