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Multi-Tiered IT Technical Support (Helpdesk)

Active

Federal

Response Deadline11/09/2026, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity for Multi-Tiered IT Technical Support involves providing comprehensive helpdesk operations, triage, and end-user device support for prime contractors on USMC EDCOM projects. The scope of work encompasses Tier 1, 2, and 3 support, including break/fix repairs, device imaging, and account administration managed through IT/AV ticket tracking software. Personnel assigned to this contract must possess a Secret security clearance to access sensitive areas, with primary deliverables consisting of resolved trouble tickets and properly imaged devices. The project is designated as a set-aside for SBA Certified Women-Owned Small Businesses under NAICS code 541519. Managed under the Department of Defense, the performance location is associated with zip code 22134. Interested parties should note the response deadline of November 9, 2026.

General Info

Multi-tiered IT support for USMC EDCOM, requiring Secret clearance, WOSB set-aside, due 11/9/2026.

Agency

Department Of Defense → Commander

NAICS

541519 - Other Computer Related Services

Place of Performance

VA, 22134

Set-Aside

WOSB

Documents

This scope was carved out of M0026427R0001.

The full solicitation package (12 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Marine Corps Education Command Information Technology Support Services

AI Contract Breakdown

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Timeline

PostedOct 2

subcontract

Response DeadlineNov 9

Submission deadline

Response Deadline

11/09/2026, 03:00:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencyDepartment Of Defense → Commander

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Defense → Commander

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs helpdesk operations, triage, and end-user device support for prime contractors on USMC EDCOM projects. Provides Tier 1, 2, and 3 support, executes break/fix repairs, and performs device imaging and account administration using IT/AV ticket tracking software. Requires Secret security clearance for personnel accessing sensitive areas. Delivers resolved trouble tickets and imaged devices.

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