This Government Contract opportunity from Department Of Commerce was posted on May 5, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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NATO Request for Information: IT Service Management Solution for Asset and Configuration Management Database

Closed

MS-424363-ITSMFederal

Submission Closed06/02/2026, 10:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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about 14 hours ago

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AI Contract Overview

The NATO Communications and Information Agency (NCIA) is seeking industry input through a Request for Information (RFI) to evaluate potential solutions for an integrated IT Service Management and Asset and Configuration Management system to support Deployable Communications and Information Systems. This RFI, identified as MS-424363-ITSM, is strictly for planning purposes and is not a solicitation for bids or proposals. Responses are due by 12:00 hours CET on 2 June 2026 and must be sent exclusively via email to Estefania Nunez at NCIA. The solution must operate exclusively on-premise with two isolated, classified instances—one for NATO Restricted and another for NATO Secret—ensuring no cross-domain data transfer. All asset tracking must comply with STANAG 2290 for NATO Unique Item Identification, requiring durable labeling and full lifecycle management. The system must support a precise location hierarchy from Theatre to Rack/Position and integrate bidirectionally with Oracle E-Business Suite in the NR domain and BMC Remedy in the NS domain, with a minimum integration reliability of 99%. Compliance with NATO INFOSEC Policy AC/35, NCSB standards, NATOEX/SECAN cryptographic protocols, ISO 27001, ITIL, and GDPR is mandatory. The system must be accreditation-ready from day one and demonstrate prior experience delivering solutions in NATO classified environments, with a formal accreditation history being a non-negotiable requirement for consideration. Asset accuracy must exceed 95%, and the Configuration Management Database must achieve at least 98% completeness within 60 days of implementation. Documentation must be tagged with metadata for classification, version, and applicability, and all physical inventory must be conducted on-site using barcode or QR code scanning tools. Proposals are limited to 15 pages in PDF or Word format and must include evidence of past performance in similar NATO contexts, as well as Rough Order Magnitude cost estimates for implementation and support. The solution must be delivered in a single 12-month period culminating in full operational capability and decommissioning of the existing iCMS system, with no cloud-based or hosted alternatives permitted.

General Info

NCIA requests industry info for integrated ITSM and asset management solutions for DCIS by June 2, 2026.

Agency

Department Of Commerce → Bureau Of Industry And Security

NAICS

541519 - Other Computer Related Services

Place of Performance

BEL

Set-Aside

NONE

Documents

NCIA RFI MS-424363-ITSM IT Service Management Solution

rfi

High

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedMay 5

special-notice

Response DeadlineJun 2

Deadline has passed

Submission Closed

06/02/2026, 10:00:00 AM UTC

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Organization & Contact Information

AgencyDepartment Of Commerce → Bureau Of Industry And Security

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Commerce → Bureau Of Industry And Security

Office AddressN/A

ContactsNo contact information available

Full Description

The NATO Communications and Information Agency (NCIA) has issued a Request for Information (RFI) to identify potential sources and gather information regarding industry capabilities to provide an integrated IT Service Management (ITSM) and Asset and Configuration Management solution for Deployable Communications and Information Systems (DCIS) services and assets.

This RFI is being issued for planning purposes only and is not a request for bids. It is part of NCIA’s effort to ensure it has a clear understanding of the marketplace, available capabilities, and potential acquisition strategies. Responses to this RFI will assist NCIA in refining requirements, identifying capabilities, and shaping the strategy for any future solicitation.

Do NOT submit your RFI response to the Department of Commerce. Submission instructions and additional details can be found in the RFI (attached).

The NCIA reference for this RFI is MS-424363-ITSM, and all correspondence concerning this matter should reference this number.

The response deadline is NLT 12:00 hours Central European Time (CET) on 02 June 2026.

Your participation in this RFI is greatly appreciated.