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NCAT Data Management and Technical Help Desk

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The NCAT Data Management and Technical Help Desk is an 8(a) set-aside subcontract under the Department of Defense, specifically supporting the Army Medical Command. The primary objective of this contract is to manage the flow of test data and provide essential technical assistance to prime contractors. Key responsibilities include the encryption and uploading of assessment data to designated DOD locations, as well as the operation of a technical support help desk to handle and process data requests. To successfully execute these tasks, the contractor must demonstrate proficiency in DOD data handling and encryption standards. The primary deliverables for this engagement are the secure delivery of encrypted data uploads and the resolution of technical support tickets. This opportunity falls under NAICS code 541513 and is associated with the W40M USA Hca agency.

General Info

NAICS

541513 - Computer Facilities Management Services

Place of Performance

0, TX, 78234, USA

Set-Aside

8A

Documents

This scope was carved out of W81K0425PATBD01.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Neurocognitive Assessment Test Support Services

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Organization & Contact Information

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AgencyDepartment Of Defense → W40M USA Hca
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Manages the flow of test data and provides technical assistance for prime contractors on Army Medical Command (MEDCOM) projects. Encrypts and uploads assessment data to designated DOD locations and operates a technical support help desk to process data requests. Requires proficiency in DOD data handling and encryption standards. Delivers encrypted data uploads and resolved technical support tickets.

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The Medical Acquisition Support Office-A at Joint Base San Antonio, Fort Sam Houston, is conducting market research to secure continued Neurocognitive Assessment Testing (NCAT) support services. These services involve providing certified exam proctors to facilitate, schedule, and supervise assessments for Military Service Members and DOD civilian employees in at-risk occupations. These tests, currently utilizing the Automated Neuropsychological Assessment Metrics (ANAM) tool, are critical for identifying traumatic brain injuries and establishing cognitive baselines. The government intends to award a modification to IDIQ Contract W81K0425DA007 to Controller Bay, LLC, under the authority of FAR 6.103-1, as only one responsible source can satisfy the requirement. This action is a time-sensitive phase-out intended to support the orderly transition of the Army NCAT program to a successor platform managed by the Defense Health Agency. The requirement is for a period of up to nine months beginning December 3, 2026, with no further follow-on effort. The scope of work includes executing assessments at embedded and isolated sites, providing at least four surge support teams, and managing comprehensive IT and data services, including server management and cybersecurity compliance. The contractor must maintain an Information System Security Manager (ISSM) proficient in tools like Splunk and Nessus to ensure the confidentiality of sensitive medical data. Key operational requirements include maintaining a 100 percent assessment rate for presenting individuals and adhering to strict test validity standards. The contractor is also responsible for the packaging and shipping of IT equipment and testing materials in accordance with MIL-STD-130N and DOD regulations.
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