This Combined Synopsis/Solicitation opportunity from General Services Administration was posted on July 23, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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NeoSerra Customer Relationship Management Software Licenses

Closed

47QACA25Q0245Federal

Submission Closed08/07/2025, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 513210

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POSTED

about 22 hours ago

DEADLINE

in 7 days

AI Contract Overview

The U.S. Small Business Administration's Office of Veterans Business Development intends to award a sole source, firm-fixed-price contract to Outreach Systems for the renewal of NeoSerra Customer Relationship Management software licenses. This software is specifically designed for nonprofit economic development organizations and will support a nationwide network of 31 Veterans Business Outreach Centers that provide counseling services to veteran-owned small businesses. The contract will cover a twelve-month base period with four additional one-year options for renewal, ensuring ongoing access to the CRM system. The procurement is justified under statutory authority for sole source acquisitions, emphasizing that only Outreach Systems can fulfill the agency’s requirements for this specialized software. This notice indicates that the procurement process is non-competitive, with the government’s decision to proceed solely at its discretion. Interested parties are invited to respond with evidence of their capability to meet the requirements, although the government is not seeking competitive proposals at this stage. The solicitation was posted on July 23, 2025, with responses due by August 7, 2025. The NAICS code associated with this procurement is 513210, indicating a focus on software publishers, and the contract aims to support the unique needs of veteran entrepreneurs through a tailored CRM solution. For further inquiries, contact information is provided for the contracting officers, Pia Heiges and Karen Dukes.

General Info

Agency

General Services Administration → Pbs R7 Prog Support - Capital And Idiq

NAICS

513210 - Software Publishers

Place of Performance

Washington, DC, USA

Set-Aside

NONE

Documents

Solicitation 47QACA25Q0245 - NeoSerra CRM Software Licenses

rfq

High

SOW for Outreach Systems NeoSerra Software License Renewal

sow

High

Notice of Intent to Sole Source - 47QACA25Q0245

justification-and-authorization

Low

SBA Sole-Source Justification - Neoserra Software Renewal

justification-and-authorization

Low

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

CLEATUS splits the solicitation into Uniform Contract Format (UCF) sections: scope, pricing, deliverables, and evaluation criteria.

Timeline

PhaseClosed

PostedJul 23

Combined Synopsis

Response DeadlineAug 7

Deadline has passed

Submission Closed

08/07/2025, 08:00:00 PM UTC

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Organization & Contact Information

AgencyGeneral Services Administration → Pbs R7 Prog Support - Capital And Idiq

Contacts2 people available

OfficeFORT WORTH, TX, 76102, USA

Organization / AgencyGeneral Services Administration → Pbs R7 Prog Support - Capital And Idiq

Office AddressFORT WORTH, TX, 76102, USA

Contacts

Pia Heiges

contact@example.gov

Karen Dukes

contact@example.gov

Full Description

Intent to Sole Source for Outreach Systems NeoSerra Customer Relationship Management Software Licenses This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulation (FAR) Subpart 12.6, Streamlined Procedures for Evaluation and Solicitation for Commercial Products and Commercial Services, in conjunction with FAR Part 13 Simplified Acquisition Procedures, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested, and a separate written solicitation will not be issued. The solicitation number is 47QACA25Q0245. This acquisition is being pursued on a sole source basis under the statutory authority of Title 10, U.S.C. Section 2304(c) (1), as implemented by Federal Acquisition Regulation (FAR) 6.302-1, "Only one responsible source and no other supplies or services will satisfy agency requirements." A determination by the Government not to complete this effort is solely within the discretion of the Government. The Government will not pay for any information received. The U.S. Small Business Administration (SBA), Office of Veterans Business Development (OVDB) intends to award a sole source, firm fixed price contract to Outreach Systems, 5385 Hollister Avenue #104. Santa Barbara, CA 93111, to provide a (1) twelve month a base period and four (4) one-year option periods for the renewal of Outreach Systems NeoSerra software licenses to be used by a nationwide network of 31 Veterans Business Outreach Centers (VBOCs) which provide business counseling services to veteran owned small businesses. NeoSerra is a customer relationship manager (CRM) system developed by Outreach Systems and designed specifically for nonprofit economic development organizations with unique market features which best serve veteran entrepreneurs in the OVBD VBOC Program. The associated North American Industry Classification System (NAICS) code 513210'Software Publishers and the business size standard is $41,500,000.00. The posting date of this requirement is 23 July 2025. A determination by the Government not to compete with this proposed contract based upon responses to this notice is solely within the discretion of the Government. This notice of intent is not a request for competitive proposals. This is a written notice to inform the public of the Government's intent to award on a sole source basis the required supplies. Please contact Karen Dukes, Contracting Officer, with responses or questions regarding this requirement at karen.dukes@gsa.gov. No telephonic inquiries will be honored. Interested parties may identify their interest and capability to respond to the requirement. Any response to this notice must show clear and convincing evidence that competition will be advantageous to the Government. This notice will close on 07 August 2025 at 4:00 PM Eastern Standard Time (EST).