Network Managed Services Provider (MSP)

The Network Managed Services Provider subcontract for Trenton Public Schools in Michigan provides annual maintenance and technical support for prime contractors managing district technology projects. The selected provider must be a manufacturer-authorized service provider capable of delivering a managed network maintenance service to ensure system stability and performance. The contract mandates strict service level agreements to maintain operational efficiency. Critical outages affecting more than 20 percent of users require a response within four hours, while non-critical issues must be addressed within two business days. Interested parties must submit their responses by December 3, 2026.