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No Wrong Door System Modernization: Connecting People to Services

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The Administration for Community Living, under the Department of Health and Human Services, is forecasting a funding opportunity titled No Wrong Door System Modernization: Connecting People to Services. This initiative aims to support states and territories in modernizing their No Wrong Door systems to improve how older adults, people with disabilities, and family caregivers identify and access essential community living services. The program focuses on strengthening statewide systems to provide person-centered information, counseling, and eligibility support through coordinated connections to both public and private resources. A primary goal of this funding is to encourage the use of innovative approaches, strategic partnerships, and emerging technologies, such as artificial intelligence, to enhance the consumer experience and service coordination. By implementing these modernizations, the agency seeks to build a body of evidence regarding the most effective methods for improving service access. Interested parties may contact Kasey Knopp for further information regarding this forecast.

General Info

ACL funding to modernize No Wrong Door systems for improved community service access.

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Organization & Contact Information

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AgencyDepartment Of Health And Human Services → Administration For Community Living
Contacts1 person available
OfficeUSA

Full Description

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The purpose of this funding is to support states and territories in advancing and modernizing their No Wrong Door (NWD) systems through innovative approaches that improve access to services and supports that enable community living. This anticipated opportunity supports ACL's strategic priority to connect people to services by strengthening statewide systems that allow older adults, people with disabilities, family caregivers, and others to easily identify, access, and navigate the services and supports that best meet their needs.

No Wrong Door systems play a critical role in providing person-centered access to information, counseling, eligibility support, and coordinated connections to public and private services. As the demand for services supports continues to grow, states have opportunities to strengthen these systems through innovation, strategic partnerships, and emerging technologies including artifical intelligence that improve access, coordination, and the consumer experience while maintaining person-centered practices. A key objective of this anticipated funding opportunity is to build evidence regarding effective approaches for improving access to services. 

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