Notice of Intent to Sole Source - Customer Value Partners, LLC.

The Department of Veterans Affairs has issued a notice of intent to award a sole source contract to Customer Value Partners, LLC, for the development of an advanced virtual reality (VR) training environment aimed at suicide prevention for VA employees. The project, authorized under a Justification and Approval document, will be executed over 24 months in two phases. The first phase focuses on creating a prototype, conducting user testing, and refining the VR environment using human-centered and agile design principles, incorporating AI-driven features such as real-time grading and personalized feedback. The second phase involves field testing at select VA locations, further refinement, and delivering a fully operational product with full ownership transferred to the VA. The solution is designed to support multiple VR platforms, utilize AI and large language models for tailored training experiences, and be accessible and customizable to meet clinical standards. The contract, awarded under NAICS code 541511 and product service code DA01, was finalized with an award amount of approximately $299,306.43, with the award date recorded as September 5, 2025. The contract emphasizes the unique capabilities of Customer Value Partners, LLC, and the critical need for this specialized training tool to enhance VA employees' ability to identify and intervene in suicide risk situations effectively. The procurement process was conducted under FAR 13.5, highlighting the commercial nature of the items and the justification for a sole source award. The contract is managed by the VA’s Strategic Acquisition Center in Frederick, Maryland, with key contacts including William Justiniano and Michael Stevens, who can be reached for further details. The project is set to be performed primarily in Decatur, Georgia, and aims to significantly improve VA employee training through innovative VR and AI technologies.