This Solicitation opportunity from Department Of Health And Human Services was posted on February 6, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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NTELX Perpetual License, Software Maintenance & Support

Closed

FDA-RFQ-75F40125Q00027Federal

Submission Closed02/17/2025, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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Solicitation # AB-2026-06833

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General Info

Agency

Department Of Health And Human Services → FDA Office Of Regulatory Affairs

NAICS

513210 - Software Publishers

Place of Performance

MD, 20852, USA

Set-Aside

SBA

Documents

FDA-RFQ-75F40125Q00027: NTELX Perpetual License, Software Maintenance & Support

rfq

High

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Timeline

PhaseClosed

PostedFeb 6

Solicitation

Response DeadlineFeb 17

Deadline has passed

Submission Closed

02/17/2025, 06:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Health And Human Services → FDA Office Of Regulatory Affairs

Contacts1 person available

OfficeSilver Spring, MD, 20993, USA

Organization / AgencyDepartment Of Health And Human Services → FDA Office Of Regulatory Affairs

Office AddressSilver Spring, MD, 20993, USA

Contacts

Robert Waite

contact@example.gov

Full Description

Software Maintenance Support and Upgrades. The Software Maintenance Support includes: - Level 1 support which is - technical telephone consultation and error correction services as well as upgrades in the form of enhancements. Services shall be provided during normal business hours, 9:00 - 17:00 Eastern Standard Time (EST). However, given the criticality of this software to FDA's mission, support outside of normal business hours may be required if operations of the ORA applications is impacted. - Software maintenance updates are defined as new builds for the current version of the Software that results in a patch, bug fix, updated documentation, and improved performance. Software bugs resulting from any upgrades that impact operations of the ORA applications that utilize this software shall be resolved, and an updated version of the code shall be provided within 1 business day. - Software upgrades are defined as new releases of all or the component modules which comprise the Software that substantially enhances the functionality of the product and/or results in a change to the release number of the product included in the suite (e.g. the FD analyzer module licensed has a major releases 4.0 release.) - The vendor will be responsible for providing online or telephone support as needed to PREDICT & Prior Notice application teams in instances where questions or issues with the NTELX tools or integrations arise. In addition, the vendor shall provide support for any potential future upgrades to the NTELX software. See attachement for complete details.

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