OED RFP for Enterprise Service Management System

The Oregon Employment Department, through DAS SPS, is soliciting proposals under solicitation S-DASOBO-00017784 to procure an integrated Enterprise Service Management (ESM) System. The primary objective is to replace the existing Footprints ticketing system across two independent environments to enhance service delivery and IT service management. The required solution must support incident management, change enablement, service requests, asset management, and knowledge management, while providing robust reporting and metrics. The project will be awarded to a single contractor based on a scoring and ranking process conducted by a Selection and Procurement Committee, with preferences given to Oregon-based services, recycled materials, and COBID-certified small businesses. The contract requires strict adherence to the Statewide Security Standards and the State of Oregon’s Information Asset Classification policy, treating agency data as Level 3 Information. Final acceptance of the system is contingent upon successful completion of unit, integration, security, and user acceptance testing, followed by a 90-calendar day stabilization period to ensure operational stability. Proposers must submit their applications via OregonBuys by the deadline, including a separate electronic price proposal and detailed documentation regarding key personnel and security alignment. The contractor is also required to comply with federal anti-discrimination laws, including the Civil Rights Act of 1964 and the Rehabilitation Act of 1973.