On- Call Services in Support of Unhoused Richmond Residents - Request for Qualifications (RFQ)

The City of Richmond is seeking to establish a qualified on-call list of vendors to provide comprehensive services aimed at resolving homeless encampments and supporting unhoused residents. The scope of work focuses on safety, sanitation, mental and physical health services, substance abuse referrals, wraparound services, and employment training to transition residents into stable housing. Specific service categories include storage services for personal belongings and vehicles, as well as low-barrier work readiness programs. All services must be delivered according to Housing First, harm reduction, and trauma-informed standards. The City will maintain the qualified vendor list for two years, with individual contracts based on mutually agreed-upon scopes of work and fee schedules. Prospective vendors must submit qualification packets via BidsOnLine by December 24, 2026, including a staffing plan, a one-year budget in an unlocked Excel format, a detailed service plan, and data metrics for outcome evaluation. Proposals are evaluated on a 100-point scale, with high-ranking vendors potentially invited for interviews focusing on experience, staff qualifications, and workload capacity. Selected contractors must adhere to the City of Richmond Standard Contract, comply with the Living Wage Ordinance and Sanctuary City requirements, and maintain significant insurance coverage, including a 2 million dollar per occurrence general liability limit and statutory workers compensation.